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Silke By Urban Interior

Silke By Urban Interior Reviews Summary

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Kitchen Showrooms | London

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15 Vivian Ave, London NW4 3UT

Trustguide Rating

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A+
A
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C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Silke By Urban Interior?

As of Mar 13, 2024, 68 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Silke By Urban Interior's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
January 24, 2024
Last updated
March 13, 2024

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Silke By Urban Interior's customer reviews analysis

Analysis of customer reviews for Silke by Urban Interior suggests a predominantly positive company reputation with high marks for quality kitchen design and materials, personalized and professional service, and competitive value. Many clients express exceptional satisfaction with the personalized attention received from the Silke staff, particularly Sandy and Jordan, who are often praised for their expertise, accommodating nature, design creativity, and direct engagement throughout the design and installation process. The company's product quality, particularly with their offering of Leicht brand kitchens and Siemens appliances, is frequently commended. Nevertheless, there is a notable concern regarding after-sales service, with at least one customer feeling underwhelmed by the support received for maintenance issues.

Positive Feedback

Customer feedback for Silke by Urban Interior is overwhelmingly positive in several key areas. First and foremost, the quality of the kitchens and appliances provided, specifically the Leicht brand, is consistently lauded. The design process is highlighted as a strong point; customers appreciate the personalized service, evident in the bespoke designs that cater to individual preferences while incorporating professional input. The collaborative nature of the design experience is also a recurring positive theme, with clients feeling involved and listened to throughout multiple iterations of their projects. Silke's competitive pricing for the quality offered is perceived as excellent value for money. The customer service, led by staff members Sandy and Jordan, is described as accommodating, personable, and marked by accessibility and a lack of hard selling tactics.

Concerns and Threads

While the majority of reviews for Silke by Urban Interior are positive, there is a notable critique regarding after-sales support. One customer reported dissatisfaction with the follow-up service, specifically mentioning issues with kitchen door hinges coming off within two years of installation and the company's reluctance to fix these problems without additional charges. This points to a potential area for improvement in the company's maintenance and warranty support. Customers considering Silke for their kitchen needs should inquire about the durability and after-sales service commitment to mitigate any similar concerns.

Frequently asked questions about Silke By Urban Interior

What kitchen brands does Silke by Urban Interior specialize in?

Silke by Urban Interior specializes in Leicht brand kitchens. Their expertise in designing and installing these German-made kitchens is frequently noted by customers in their positive reviews.

How does Silke by Urban Interior handle the design process for a new kitchen?

Silke's design process is highly personalized and collaborative. Clients report that their personal tastes are blended with Silke's creative suggestions through multiple iterations, allowing for a unique and satisfying design experience. The Silke staff, particularly Sandy and Jordan, work closely with customers and builders to ensure a seamless process and desired outcome.

Is there a concern I should be aware of when choosing Silke by Urban Interior?

While most feedback is positive, there have been concerns raised about the after-sales service, particularly regarding maintenance and warranty. It is advisable to discuss these aspects with Silke to ensure clarity on the post-installation support you can expect.

Recent customer reviews and testimonials for Silke By Urban Interior

Silke By Urban Interior
Danny Kada
5-Star
6 years ago
We are extremely delighted with our newly designed kitchen- this is now our favourite room of our home. The design was well thought out and the materials used are top quality. We are also pleased with the appliances that we bought from here. There was an endless variety of colours and materials to chose from and the staff were very helpful. I highly recommend Silke Kitchens to anyone looking for a top quality kitchen
Silke By Urban Interior
Samit Desai
5-Star
3 years ago
From our first visit to the Silke showroom, we knew this was the only place that we wanted to get our kitchen from. Sandy was very personable and helpful from the outset; he is extremely knowledgeable and we really liked the fact that Silke focus solely on Leicht, the brand we had our heart set on. We did visit a couple of other showrooms but once we quickly decided that Silke Kitchens' style and way of doing business was right for us, we started the whole design process. Sandy and Jordan were brilliant to work with - they combined our personal tastes with their own suggestions and creative ideas to eventually achieve a layout/design that we all loved. Of course, the whole process involved multiple iterations and tweaks along the way but nothing was too much trouble for Sandy and Jordan. They worked with our builders to ensure everything was perfect and were flexible on timelines, wherever possible. The level of customer service was outstanding with Jordan and/or Sandy always being available to answer questions, to field concerns and to provide regular updates. The advice on appliances was also spot on and as we hadn't previously considered Siemens appliances, we are very grateful for the recommendations that the guys provided. If you are looking for good honest people to remodel and supply your kitchen, look no further. They know what they're doing and when things don't quite go to plan, there are no feeble excuses, just a willingness to take responsibility and fix the problem. It's worth mentioning that the kitchen fitter (Richard) showed incredible workmanship and skill when fitting our kitchen and takes upmost pride in his work. My wife and I built up a really good relationship with Sandy and Jordan through the project and we really could not be happier with our new kitchen; it is perfect. Thank you!
Silke By Urban Interior
Poonam Singhania
5-Star
a week ago
The after sales service is extremely poor. My kitchen is less than 2 years old and the door hinges are already coming off. No service to come and fix it, only vides of DIY… I’ve been asked to pay for someone to come and fix it!!!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Silke By Urban Interior's customers had a positive experience.

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Silke By Urban Interior

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
68
reviews
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About Silke By Urban Interior

Kitchen Showrooms

Beautiful German & Italian kitchens exquisitely designed for your London home.Silke by Urban Interior creates beautiful, bespoke kitchens, as well as fitted bedrooms, living spaces and luxury bathrooms. Whether your kitchen style is contemporary chic or relaxed open-plan, we will help to bring your kitchen dreams to life.At our Hendon showroom, as well as our partner showroom in Shoreditch, you’ll be able to browse our displays, showcasing the latest trends in kitchen design, as well as chat with our expert team about your project. We also provide a complete project management service, and make the process as stress-free as possible.From our showrooms, we serve the whole of London as well as the Middlesex, Hertfordshire & Essex borders.

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