Analysis of customer reviews for Silke by Urban Interior suggests a predominantly positive company reputation with high marks for quality kitchen design and materials, personalized and professional service, and competitive value. Many clients express exceptional satisfaction with the personalized attention received from the Silke staff, particularly Sandy and Jordan, who are often praised for their expertise, accommodating nature, design creativity, and direct engagement throughout the design and installation process. The company's product quality, particularly with their offering of Leicht brand kitchens and Siemens appliances, is frequently commended. Nevertheless, there is a notable concern regarding after-sales service, with at least one customer feeling underwhelmed by the support received for maintenance issues.
Customer feedback for Silke by Urban Interior is overwhelmingly positive in several key areas. First and foremost, the quality of the kitchens and appliances provided, specifically the Leicht brand, is consistently lauded. The design process is highlighted as a strong point; customers appreciate the personalized service, evident in the bespoke designs that cater to individual preferences while incorporating professional input. The collaborative nature of the design experience is also a recurring positive theme, with clients feeling involved and listened to throughout multiple iterations of their projects. Silke's competitive pricing for the quality offered is perceived as excellent value for money. The customer service, led by staff members Sandy and Jordan, is described as accommodating, personable, and marked by accessibility and a lack of hard selling tactics.
While the majority of reviews for Silke by Urban Interior are positive, there is a notable critique regarding after-sales support. One customer reported dissatisfaction with the follow-up service, specifically mentioning issues with kitchen door hinges coming off within two years of installation and the company's reluctance to fix these problems without additional charges. This points to a potential area for improvement in the company's maintenance and warranty support. Customers considering Silke for their kitchen needs should inquire about the durability and after-sales service commitment to mitigate any similar concerns.
Silke by Urban Interior specializes in Leicht brand kitchens. Their expertise in designing and installing these German-made kitchens is frequently noted by customers in their positive reviews.
Silke's design process is highly personalized and collaborative. Clients report that their personal tastes are blended with Silke's creative suggestions through multiple iterations, allowing for a unique and satisfying design experience. The Silke staff, particularly Sandy and Jordan, work closely with customers and builders to ensure a seamless process and desired outcome.
While most feedback is positive, there have been concerns raised about the after-sales service, particularly regarding maintenance and warranty. It is advisable to discuss these aspects with Silke to ensure clarity on the post-installation support you can expect.