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Panorama Kitchens Reviews Summary

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Kitchen Showrooms | Liverpool

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11 Belmont Rd, Liverpool L6 5BG

Trustguide Rating

TrustScore®
A+
A
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C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Panorama Kitchens?

As of Apr 03, 2024, 80 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Panorama Kitchens's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 3, 2024
Last updated
April 3, 2024

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Panorama Kitchens's customer reviews analysis

Panorama Kitchens Head Office & Factory maintains a robust reputation based on recent customer testimonials, with frequent mentions of exceptional service and quality products. Design consultant Neil Parsons is repeatedly praised for his dedication, attention to detail, and customer service excellence. His ability to transform customer expectations into reality, as well as his helpfulness in coordinating with other service providers, has left a lasting impression on clients. The consistent themes in the feedback indicate a customer experience characterized by bespoke design processes, support throughout installation, and adherence to timelines. The installation teams, including Ronnie, Harvey, and Paul, receive commendations for their professionalism and craftsmanship. While pricing is perceived as competitive and often below expectation for the quality delivered, aftercare and the resolution of minor issues appear to be handled promptly, reinforcing the company's commitment to post-purchase satisfaction.

Positive Feedback

Positive customer feedback for Panorama Kitchens is overwhelmingly centered around the personalized and patient service provided by the design consultant Neil Parsons, who emerges as a significant asset to the company. Clients express satisfaction with the comprehensive service from the initial design process through to installation, noting the thoroughness in understanding their requirements and executing designs that align with their vision. The quality and aesthetics of the final product are consistently lauded, as is the value for money, which customers perceive as reasonable given the superior material quality and craftsmanship. Furthermore, the professional installation teams are celebrated for their expertise, smooth coordination, and ability to overcome on-site challenges. Positive aftercare experiences also reflect the company's diligence in ensuring customer contentment beyond the point of sale.

Concerns and Threads

Given the data provided, significant criticisms or consistent negative aspects in the customer feedback are scarce. However, the few instances of imperfection, such as the adjustment of installation dates or the resolution of minor snags post fitting, suggest that while such issues appear to be infrequent and effectively managed, they are still present. It is also implied that some customers may have experienced anxiety due to potential delays, as indicated by the appreciation of being kept updated about timing. This intimate need for assurance could highlight an area where expectations are particularly sensitive and where consistent communication is crucial.

Frequently asked questions about Panorama Kitchens

How does Panorama Kitchens ensure the design meets my personal style and needs?

Panorama Kitchens places significant emphasis on personalized design services. According to customer reviews, design consultants, particularly Neil Parsons, work closely with clients, taking the time to understand their style and functional requirements. Multiple design iterations and attention to detail are part of the process to ensure client satisfaction and tailor the kitchen to individual preferences.

Can I expect installation services to be punctual and professional?

Yes, punctuality and professionalism are hallmarks of Panorama Kitchens' installation services. Reviews frequently mention that any potential delays were communicated promptly, suggesting a commitment to time management. The installation teams are praised for their efficiency and problem-solving skills, indicating a high level of professionalism.

What are customers saying about the value for money when purchasing a kitchen from Panorama?

Customers often express that the costs are reasonable, particularly in relation to the high quality of materials and finish received. Selections from Panorama are seen as investments in durability and design, with prices frequently being more competitive than expected. The balance of cost-effectiveness and premium quality contributes positively to the customer's perceived value.

Recent customer reviews and testimonials for Panorama Kitchens

Panorama Kitchens
Sharon Denton
5-Star
3 weeks ago
My new kitchen looks stunning and the service I received from start to finish was excellent. Neil Parsons is a credit to the company, nothing was too much trouble and I've ended up with a kitchen that surpassed my expectations. I thought Panorama would be out of my price range but I was pleasantly surprised and the quality is top notch. I needed some building work doing before the kitchen could be fitted and Neil put me in touch with Richard Edwards who also did a fabulous job.
Panorama Kitchens
Tracey kwong
5-Star
2 years ago
We are absolutely delighted with our kitchen. From initial concept to design and completion, the level of service has been faultless. Our design consultant Neil Parsons has the patience of a saint, doing multiple designs until we were both happy with the final result. He went above and beyond searching for the right handle colour/tone to match lights we bought independently. Throughout the installation, Neil checked in to ensure everything was being delivered as planned. We highly recommend Panorama Kitchens.
Panorama Kitchens
John Clare
5-Star
10 months ago
We have just had our kitchen supplied and fitted by Panorama Kitchens. The kitchen designer Neil Parsons was an absolute star he was there with us from start to finish , nothing was too much trouble 1st of all helping us out, with the damp proof course when the builder I got let me down by not showing up at all. I got in touch with Neil to say what happened and we may have to put back the installation date!! He did no more than phone the builder (another Neil) who had done work on his own house. To help me out. Within a week everything was done perfect. The kitchen fitters (Ronnie & Harvey) came later to fit all the kitchen units and white goods. We could not have been happier with their work and expertise. We are absolutely thrilled with our new kitchen. And are so pleased that we had Neil as our kitchen designer . Plus Ronnie and Harvey as the fitting team.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Panorama Kitchens's customers had a positive experience.

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Panorama Kitchens

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
80
reviews
Excellent
Good
Average
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Poor
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About Panorama Kitchens

Kitchen Showrooms
Established over 50 years ago, Panorama supply high quality kitchens to retail and trade customers throughout the North West. From initial consultation and design, to manufacture and installation, we guarantee a service that is second to none.
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