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The Kitchen Depot
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The Kitchen Depot Reviews Summary

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Kitchen Showrooms | Glasgow

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459-463 Hillington Rd, Hillington, Glasgow G52 4BL

Trustguide Rating

TrustScore®
A+
A
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C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about The Kitchen Depot?

As of Apr 06, 2024, 96 customers have reviewed this business and rated it 3.8 Star out of 5. Trustguide conducted an in-depth analysis of The Kitchen Depot's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 6, 2024
Last updated
April 6, 2024

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The Kitchen Depot's customer reviews analysis

The Kitchen Depot in Glasgow has received a mix of feedback from customers which together paint a nuanced picture of the company's reputation and customer experience. Positive comments note the high level of satisfaction with the finished product, great advice from staff, and efficient problem-solving by customer service teams. However, this positive outlook is counterbalanced by serious criticisms. A significant number of customers have reported experiences marked by poor communication, prolonged delays, and subpar installation quality. Issues such as incorrect measurements, unkept promises about timelines and services, and difficulties in obtaining post-service support for fixing issues have been recurring themes. The negative reviews frequently mention logistical problems leading to unfinished kitchens long after the stipulated time, highlighting a trend that could indicate operational weaknesses. Despite the commendable outcomes for some, the overall reputation of The Kitchen Depot - Glasgow suffers due to these delivery and service inconsistencies.

Positive Feedback

Several reviews highlight The Kitchen Depot - Glasgow's successes in providing excellent customer experiences. Enthusiastic customers have appreciated the aesthetic appeal of their new kitchens and the company's ability to deliver on the design front. The advisory role played by the staff has been commended for its great advice and expertise. Even when issues have arisen, the customer service team is often reported to respond diligently and rectify problems, evidenced by cases of follow-up calls and swift action on feedback. Additionally, some customers have described the ordering, measuring, design, delivery, and fitting process as seamless and satisfactory. The business also shows strength in long-term customer relations, offering support and service years after the initial purchase as noted by customers who needed spare parts or replacements.

Concerns and Threads

Despite some positive feedback, The Kitchen Depot - Glasgow's challenges primarily stem from significant customer concerns over logistics and service. The company appears to struggle with meeting its commitment to timely and competent execution of kitchen installations. Customers have detailed instances of incorrect initial measurements, delayed installation timelines, uncoordinated removal of old kitchen setups, and extended periods for resolving post-installation complaints. Inadequate quality control resulting in the delivery of damaged or incorrect materials and substandard finishes has been another critical concern. Failure to communicate effectively and a lack of prompt, corrective action have compounded the frustration for many customers, eroding trust. The reports of customers feeling disregarded after payments and a lack of accountability from management further intensify the negative aspects of customer feedback.

Frequently asked questions about The Kitchen Depot

What can I expect in terms of communication and project follow-up from The Kitchen Depot - Glasgow?

Based on customer feedback, The Kitchen Depot - Glasgow has had issues with communication and project follow-up. While there have been instances of good customer service, there are also reports of unresponsive management and unkept promises regarding project timelines and post-installation services.

How reliable are the installation services provided by The Kitchen Depot - Glasgow?

Installation experiences vary greatly among customers. While some have had seamless and satisfactory installations, others have encountered significant delays, poor workmanship, and prolonged periods with unfinished kitchens. It is advisable to discuss and clearly define installation timelines and expectations upfront.

Is The Kitchen Depot - Glasgow responsive to issues or problems after installation?

Customer reviews indicate that responses to post-installation issues can be slow and challenging, with some customers facing difficulties in getting the company to address and resolve their concerns in a timely manner. However, others have reported satisfactory resolutions and customer service follow-up.

Recent customer reviews and testimonials for The Kitchen Depot

The Kitchen Depot
Derek Paterson
5-Star
a year ago
We had a great experience from start to finish, great advice and absolutely delighted with the final outcome. Would highly recommend to anyone considering or planning a kitchen replacement. Service: Kitchen design
The Kitchen Depot
Kezman 11
5-Star
2 years ago
Pretty terrible from start to finish. * Salesman initially measured up the kitchen sizes wrongly. * Estimator came out to check the sizes and said salesman got it wrong and we'd need to go back for a redesign. * Was told the old kitchen would be taken out a few days prior to the new one going in. Not the case in my instance and I had to have all the new kitchen units and appliances filling up my entire flat for 3 days. * Was told the old kitchen stuff would be taken away sharply. Took best part of 5 days for them to come back and lift all the old stuff from the front entrance after it rained and everything looked a riot. * Was told kitchen would be started on the Monday - this got pushed back to a rush job of fitting it over 1.5 days over a weekend. * Electrician they sent was a cowboy. I've had to spend extra now to fix his shoddy work. * Finished quality of the kitchen isn't great either. Lines and gaps all over the place, but probs to be expected when they rush it over a weekend. * Trying to get any assistance from the manager was a nightmare, had to eventually write to the directors of the company, which you can find by using the Companies House website, to finally get action on the list of things I wanted fixed after they had finished the initial install of the kitchen. * Took months for them to agree and send out someone to fix the issues. * Got charged £200 for them to update the surroundings of a kitchen window. They just took off the wooden exterior, didn't add any PVC as I had asked for and paid for, and left it as is. * Eventually complained enough that they offered me £150 on a pre-paid card as compensation. Never received it. * They wanted to charge me extra to have some lights fixed, but waived the fee when I mentioned my friend had recommended kitchen depot in the first instance to me, to which they said I should have received a referral fee, which they will just use to send out an electrician to fix my lights with. Very kind of them to spend my 'referral fee' for me on a fix for my own lights that they should have sorted long ago. Could be I've just been unlucky several times over with them in one go. Use at your own risk. Services: Paint indoors, Remodeling, Furniture assembly
The Kitchen Depot
Helen Parker
5-Star
8 months ago
7 weeks later and my kitchen still isn’t finished. Doors were returned by the kitchen fitter as they were chipped. No one is able to tell me when it will be finished. Once they have your money they lose interest and despite having you believe everything is made in house, I was told that doors are outsourced . Instead of wasting their budget on annoying adverts , they should spend it on improving the training of the customer services staff.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The Kitchen Depot's customers had a positive experience.

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The Kitchen Depot

Overall Rating

TrustScore®
A+
A
B
C
D
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Verified by
Trustguide®
Overall Rating
3.8
/5
96
reviews
Excellent
Good
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About The Kitchen Depot

Kitchen Showrooms
At The Kitchen Depot, we understand that choosing a new kitchen is an important decision. The Kitchen Depot prides itself on designing, making and fitting high quality and bespoke kitchens to match your style, taste and budget. Our motto is simple: it’s handmade by us… so it’s perfect for you.
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