The main strengths evident across feedback are the professionalism, adaptability, and efficiency of staff. Agents are cited by name for individual efforts to resolve technical problems, double-check ticket details, and offer added conveniences like baggage upgrades and vouchers. Direct, well-timed communication stands out, as does the willingness to resolve errors such as name corrections without delay. There are no significant complaints, but one review references general negativity found elsewhere online, hinting at a broader mixed reputation not reflected here.
Trustworthiness is reinforced by repeated praise for staff reliability, detailed follow-ups, and smooth resolutions of issues as they arose. Customers express readiness to book again and recommend individual agents, which suggests a track record of dependable performance. The combination of prompt action in emergencies and consistent, personalized assistance appears to drive customer confidence in this travel firm.
the service was fantastic
excellent service and quickly booked
assistance was exceptional
very helpful during a stressful period
Great service
so helpful booking this for me
helped me very professionally and quickly
E- tickets received instantly
very helpful throughout the process
sorted this out for me