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Royal Travel Reviews Summary

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Travel Agencies | Manchester

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587c Stockport Rd, Levenshulme, Manchester M13 0RX

Trustguide Rating

TrustScore®
A+
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F
Graded by
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Royal Travel?

As of Apr 14, 2024, 184 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Royal Travel's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 14, 2024
Last updated
April 14, 2024

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Royal Travel's customer reviews analysis

Reviews for Royal Travel indicate a predominantly positive reputation for the company, with repeated emphasis on their professionalism, attention to detail, and commitment to customer satisfaction. Customers have praised the organization and logistics management of trips, expressing particular satisfaction with the smooth handling of arrangements such as flights, hotels, transfers, and activities. A recurrent character in positive accounts is 'Waseem', often mentioned for his approachability, friendliness, and dedication to ensuring that travelers' needs are met promptly. The mention of a 'team dinner' and personalized service such as the 'places to eat' list demonstrates an effort to go beyond mere travel arrangements, enhancing overall customer experience. Furthermore, the ability of customers to focus on the spiritual aspects of their trips without logistical concerns reflects the company's efficiency in managing travel details. The responsive nature of customer service even amid unexpected challenges like the COVID-19 pandemic, as indicated by a swift refund process, bolsters the company's trustworthy image. Overall, the feedback points to a consistent delivery of quality service that facilitates memorable and hassle-free experiences for travelers.

Positive Feedback

Royal Travel's strengths are prominently featured in the customers' feedback. The company's proficiency in creating smooth and well-orchestrated travel experiences is highlighted through their meticulous organization, from pre-trip communication to the execution of day-to-day logistics for umrah trips and tours to Palestine. Customers value the company's communicative clarity and 24/7 availability, often pinpointing how this aspect contributes to a trustful relationship that allows travelers to immerse themselves in the spiritual and cultural aspects of their journey. Personalized touches such as a specialized dining recommendations and attentive hospitality, showcased through proactive hotel arrangements and punctual group activities, resonate well with the clientele. The consistent commendation of team members, particularly Waseem, for their warm and assiduous client service underscores an overall exceptional customer experience with Royal Travel.

Concerns and Threads

Despite the overwhelmingly positive feedback, there are minimal explicit criticisms or negative aspects mentioned in the available customer reviews for Royal Travel. Thus, negative trends are not readily apparent from the current data set. It suggests either a lack of significant issues or a possibility that dissatisfied customers have not publicly posted their experiences. Nevertheless, it is important for Royal Travel to stay vigilant and actively seek all forms of customer feedback to maintain their high service standards and address any latent issues promptly. While the reviews provided do not offer much in terms of criticism, future assessments should consider a wider range of sources to ensure a comprehensive understanding of customer sentiment.

Frequently asked questions about Royal Travel

What kind of support can I expect during my trip with Royal Travel?

Based on customer feedback, you can expect thorough support throughout your journey. This includes detailed booking and trip information, 24/7 availability for questions or issues that arise, and personalized recommendations to enhance your travel experience.

How well-organized are the trips with Royal Travel?

Customers have repeatedly lauded the planning and organization of trips managed by Royal Travel. From seamless coordination of logistics such as flights and hotels to the organization of activities, the company appears to provide a high level of detail-oriented service.

Is Royal Travel reliable during unexpected events, such as the COVID-19 pandemic?

Reviewers have noted the promptness and fairness of Royal Travel during unforeseen events. One customer specifically highlighted receiving a prompt refund within 48 hours due to a trip cancellation caused by the pandemic, suggesting a reliability in handling unexpected circumstances.

Recent customer reviews and testimonials for Royal Travel

Royal Travel
Aneesa Parveen
5-Star
6 months ago
We have just returned from a trip to Palestine with Royal Travel and CMA and the service has been superb from start to finish. It was an amazing trip and the team that accompanied us went over and beyond to make us comfortable and help us throughout. They were friendly and approachable especially Br Waseem. The hotel was lovely, the itinerary was well put together, we had a team dinner provided by Royal Travel which was outstanding. A fabulous adventure with wonderful memories. We would absolutely recommend Royal Travel.
Royal Travel
Nusiba Benali
5-Star
a month ago
We have travelled with Royal Travel twice for Umrah and we cannot recommend their services enough. Their commitment to their clients in making the trips as smooth as possible is second to none. Their communication is very clear and are always available to support should any issues arise within the trip. They have made both of our Umrah trips truly memorable, and have allowed us to focus purely on the spiritual aspect as we had full trust in that the logistics were taken care of by Royal Travel . We would highly recommend their services & we would gladly travel with them again.
Royal Travel
naz asghar
5-Star
7 months ago
I have booked many trips through Royal Travel but this trip to Al-Aqsa exceeded all expectations and was meticulously organised from start to finish. From the travel arrangements to the guided tours, it was spiritually enriched with history, religion and culture. Kaleem and Waseem went above and beyond to ensure that every person in the group was fully supported and no request was left unattended. Truly a trip of a lifetime with the best tour hosts ❤️❤️
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Royal Travel's customers had a positive experience.

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Royal Travel

Overall Rating

TrustScore®
A+
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Verified by
Trustguide®
Overall Rating
4.2
/5
184
reviews
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About Royal Travel

Travel Agencies
Facilitating short, mid and long-haul travel, Royal Travel established its reputation by providing highly competitive fares along with a personalised service. Before the age of electronic tickets, our founders used to hand deliver airline tickets to our local customers! Over 25 years later, as the landscape of travelling expanded, so too did the company itself. Royal Travel has full ATOL, ABTA and IATA accreditation, providing our customers with financial protection and complete peace of mind. We are not just an online business, but people that can have a real conversation about the kind of holiday you want, 24 hours a day, 7 days a week on our support line, or come and visit our retail store which is open 6 days a week.
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