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Trailfinders Glasgow Reviews Summary

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Travel Agencies | Glasgow

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96 St Vincent St, Glasgow G2 5UB

Trustguide Rating

TrustScore®
A+
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D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Trailfinders Glasgow?

As of Apr 14, 2024, 79 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Trailfinders Glasgow's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 14, 2024
Last updated
April 14, 2024

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Trailfinders Glasgow's customer reviews analysis

The reviews provide a comprehensive perspective on Trailfinders Glasgow's customer experiences. The company appears to maintain high standards in customer service, as evidenced by the frequent praise of the staff's professionalism, knowledge, and helpfulness. Advisors such as Felicity, Joanna, Alex, and Jason Paul are mentioned repeatedly for their exceptional service, suggesting a strong team delivering tailored experiences for trips such as honeymoons, anniversaries, and customized holidays. Clients value the personalized advice and the ability to handle complex travel arrangements involving multiple flights and car hires. However, some operational issues arise, most notably the lack of assistance when problems occur post-booking, such as lost luggage situations, and inefficiencies in service leading to long waiting times. These negative experiences raise concerns about post-sale support and office resource management, which impact the overall customer experience and could affect the company's reputation if not addressed effectively.

Positive Feedback

Trailfinders Glasgow's staff are highly commended for their professionalism and exceptional customer support. Specialists like Felicity, Joanna, Alex, and Jason Paul are recognized for their diligent, patient, and fun approach to planning holidays, showcasing their ability to effectively manage complex arrangements and offer value-added travel advice. The company's capacity to deliver a personalized service, crafting memorable trips like honeymoons and anniversary holidays, stands out. Additionally, the competence and knowledge of the advisors contribute to a perception of great value for the services received. Client loyalty and high recommendation rates point to a positive reputation amongst customers who appreciate well-organized, special occasion vacations.

Concerns and Threads

Despite many positive reviews, Trailfinders Glasgow faces some criticism related to post-sale service and resource management. One significant issue is the lack of support provided when unforeseen problems arise, such as lost luggage during travel, leading to customer dissatisfaction. This indicates a potential gap in the comprehensive service that the company is expected to provide. Additionally, customers experience long waiting times and inadequate staffing levels, with observations of customers occupying substantial staff time without making purchases. These inefficiencies highlight areas where operational improvements are necessary to uphold customer satisfaction and avoid harm to the company's reputation.

Frequently asked questions about Trailfinders Glasgow

What can I expect in terms of customer service when booking with Trailfinders Glasgow?

Customers generally report high standards of customer service from knowledgeable and professional staff who offer tailored travel advice. However, expectations should also include possible delays in service due to long wait times.

Does Trailfinders Glasgow provide support for issues that occur during my travel, such as lost luggage?

While Trailfinders Glasgow excels in planning and booking services, there have been instances where customers felt support for issues during travel, such as lost luggage, was inadequate. It's recommended to clarify the level of post-booking support when planning your travel.

Are booking appointments with Trailfinders Glasgow time-efficient?

Reviews indicate that while the staff is praised for their dedication, there may be long waiting times due to the detailed and personalized planning process. It's advisable to allocate sufficient time for your appointment or to seek clarity on expected waiting times.

Recent customer reviews and testimonials for Trailfinders Glasgow

Trailfinders Glasgow
Helen Marsham
1-Star
2 months ago
Just booked holiday of a lifetime with Trailfinders to Australia and Newzealand. All went well with actual booking process but of course the test is sadly when something goes wrong. Unfortunately our luggage did not arrive with us and although we booked and paid Trailfinders to organise the trip they have left it with ourselves to sort out saying they will not be contacting Emirates. The first day of our 5 days in Sydney has been ruined and we still don’t have our luggage. Looks like this will continue into tomorrow. We have had to cancel an excursion today snd possibly tomorrow as well. Unfortunately seems there was little point in booking through Trailfinders. I would have been as well booking myself as they we y have left us with it.
Trailfinders Glasgow
John O'Neill
1-Star
3 months ago
Back again for 3rd visit 2nd change. Felicity and her team were great professional and understanding they are 1st class and anyone booking a trip will have plenty of help.
Trailfinders Glasgow
Sam Murray
1-Star
8 months ago
The perfect place to book an “all out”holiday. We were in great hands with Felicity and she sorted out a honeymoon for us in no time and we were very surprised at what’s included in the price, great value. Would highly recommend if you’re thinking of planning a “special” holiday, especially a honeymoon. We will definitely be back in the future for our next adventure.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Trailfinders Glasgow's customers had a positive experience.

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Trailfinders Glasgow

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
79
reviews
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About Trailfinders Glasgow

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