Evaluating the overall company reputation of Windows We Are from the provided reviews suggests a split perception of customer experience. On one hand, customers appreciate the breadth of knowledge of the staff, the professionalism exhibited by the team, and the quality of both products and installation services. Positive testimonials frequently mention team members by name, such as Scott and Denise, acknowledging their dedication and helpfulness. Mention of the installation team's perfectionist nature and their attention to detail suggests a commitment to quality that resonates well with clients. On the other hand, negative experiences seem to center around issues with the sales representative, Jimmy, alongside complaints about inaccurate estimating, delays in service, poor communication, and dissatisfaction with order fulfillment. These negative experiences seem to stand out against otherwise commendable service.
The positive aspects of customer feedback for Windows We Are are focused on several core strengths of the company. Customers praise the professional conduct of staff, with individuals such as Scott, Denise, and the installation team receiving commendations for their expertise and meticulousness. The quality of the windows and doors, along with their installation, is frequently highlighted as exemplary, suggesting that the products are durable and enhance property aesthetics and value. Reports of increased energy efficiency leading to costs savings post-installation suggest an appreciation for the economic benefits afforded by the company's products. Furthermore, customers describe their service experiences as seamless, marked by politeness, professionalism, and the thoroughness of technicians. Such positive feedback underscores a reputation for quality and customer care in numerous projects.
The key negative aspects of customer feedback about Windows We Are center primarily around issues with customer service and project management. Jimmy, a sales representative, is called out for his unprofessionalism, including not returning phone calls, ordering wrong parts, and incomplete orders which resulted in prolonged project durations. Several customers experienced significant delays, with one report of a job stretching over nine months due to incorrect measurements and unsatisfactory installation leading to draftier conditions post-installation. Additionally, customers voiced their frustrations with unreliable communication, inadequate follow-ups, and unmet assurances, which cumulatively painted a picture of inconsistent service quality and customer management failures.
According to customer testimonials, many have reported savings on heating costs after installing windows from Windows We Are, which points to the energy efficiency of their products.
Reviews often describe the installation team at Windows We Are as seasoned and perfectionist. There is a recurring theme that they demonstrate attention to detail and strive for perfect results, indicating a high level of experience.
If you experience issues with customer service, such as delays or lack of communication, it is recommended to escalate the issue to management or the owner, Scott, as other customers have found resolutions this way. Maintaining detailed records of your communication may assist in resolving any service issues.
