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The Discount Window Centre
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The Discount Window Centre Reviews Summary

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Window Fitters | Liverpool

B&Q & Behind Peugeot & Screwfix, Unit 5, Mill Lane Trade Park, Mill Lane Off Edge Lane Drive, Opposite, Liverpool L13 4BF

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Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about The Discount Window Centre?

As of Apr 15, 2024, 208 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of The Discount Window Centre's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 15, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
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Published on
April 15, 2024
Last updated
April 15, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The Discount Window Centre's customers had a positive experience.

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The Discount Window Centre
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Featured review

As of Apr 15, 2024, 208 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Link to verified review

The Discount Window Centre's customer reviews analysis

The Discount Window Centre appears to enjoy a respected reputation among its customers, based on the selection of reviews provided. Clients have praised various aspects of the service, from the initial contact and quotation process, which is described as quick and easy, to the actual installation, noted for professionalism, tidy work, and friendly staff. Communication stands out as a positive aspect, with customers appreciating the daily updates and progress pictures from the installers, John and Chris, and others like Tony and Trevor. The demonstration of expertise, and attention to detail is a recurring theme, enhancing the company's image as reliable and trustworthy. The replacement products, particularly composite doors and windows, are reported to be of high quality and robust construction. Prices appear competitive, raising initial suspicions about quality that are subsequently dispelled upon the job's completion. The company's ability to retain tidy worksites post-installation and address customer needs has also contributed to its positive image.

Positive Feedback

Customers of The Discount Window Centre have frequently highlighted the superior quality of products, with robust windows and attractive composite doors commonly mentioned. The pricing is continually echoed as competitive and offers great value, leading to financial savings for clients. The installation teams, with the Sage Brothers (John and Chris), Tony, and Trevor being repeatedly mentioned, are lauded for their exceptional workmanship and courteous demeanor. Jeff, who has been singled out as well, is identified for his professional and expedient service. The approachability and responsiveness of the staff, including the customer support people like Paul, Lisa, and Wendy, have been praised for their prompt email replies and readiness to engage meaningfully with customer inquiries. The post-installation cleanup, maintaining cleanliness and order, seems to be standard practice, positively impacting customer satisfaction.

Concerns and Threads

While the data sourced from the reviews is overwhelmingly positive, there is a slight hint of skepticism expressed by customers due to the significantly lower quotes provided by The Discount Window Centre, which initially brought about concern regarding the potential quality of products and services. This sentiment, however, is swiftly overturned by the subsequent satisfaction with the provided quality. The reluctance to commence the service purely online is also a stated negative by a customer, but this too is negated by the smooth transaction and professionalism that followed. While these issues are raised, the narratives do not evolve into substantial complaints post-service completion, suggesting that negative preliminaries do not seem to persist and affect the overall positive experience with the company.

Frequently asked questions about The Discount Window Centre

What can I expect in terms of product quality from The Discount Window Centre?

Based on customer feedback, The Discount Window Centre offers high-quality windows and doors that are robust and well-constructed, with pleasant aesthetic features. Customers have reported satisfaction with the quality of materials and finish.

How does the pricing at The Discount Window Centre compare to other companies?

Customers often find The Discount Window Centre's pricing to be very competitive, with some individuals noting significant savings as compared to quotes from other companies. Despite low quotes potentially raising concerns, customers have consistently reported receiving value for their money with no compromise on quality.

What is the level of customer service and installation expertise I can anticipate?

The company has received high marks for its customer service, with staff members being friendly, responsive, and attentive to customer needs. Installation experts are repeatedly praised for their efficiency, attention to detail, tidiness, and professional conduct during and after the installation process.

Recent customer reviews and testimonials for The Discount Window Centre

The Discount Window Centre
keego2001
5-Star
a month ago
Had a new composite door fitted to replace a lesser quality door fitted by a local company. Just wish I'd known about Discount Window Company a few years ago and I would have saved myself money. The new door seems to be good quality but it has only been in a few days so time will tell. Ordering was easy and they turned when they said they would. Jeff, the fitter knew his stuff and was very quick and tidy . Would recommend and would use again if needed.
The Discount Window Centre
Mr Enemy
5-Star
a month ago
Just used this company to redo all the windows in my new house and couldn’t be happier. The initial quote phase was very quick and easy, I also took advantage of the early bird offer and made a massive saving. The team were always available to answer any questions and concerns I had through the process and did everything they could to cater for my needs. The installation was by the Sage Bros (John and Chris) and they really couldn’t of done a better job, they communicated with me daily which helped as I was not on site a lot of the time and updated me with pictures of the progress. The finish is absolutely immaculate, all making good was above and beyond what was expected and the friendliness and professionalism of all involved was really reassuring. I would most definitely recommend you get your windows from this firm and if you are lucky enough to get John and Chris on your installation I can guarantee satisfaction.
The Discount Window Centre
Zuzanna Meyer
5-Star
5 months ago
Fantastic service on our new kitchen window and back doors! From the quoting process, to the installation. Jeff, the fitter, has done an amazing job; very professional, speedy and friendly. Could not recommend enough. Over the moon with the final result.
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Overall Rating

TrustScore®
A+
A
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C
D
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Overall Rating
4.8
/5
208
reviews
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About The Discount Window Centre

Window Fitters
B&Q & Behind Peugeot & Screwfix, Unit 5, Mill Lane Trade Park, Mill Lane Off Edge Lane Drive, Opposite, Liverpool L13 4BF
Visit website
+441512300001
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