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Mersey Windows

Mersey Windows Reviews Summary

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Window Fitters | Liverpool

261 Cherry Ln, Anfield, Liverpool L4 6UH

Trustguide Rating

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A
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C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Mersey Windows?

As of Apr 23, 2024, 95 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Mersey Windows's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

quality of every aspect

great company from start to finish

service we received was fantastic

work was of a high standard

absolutely delighted with them

absolutely delighted with our experience

impressed by their honesty

professional, personal, friendly and high quality service

absolutely excellent company

About this report

This report was produced by Trustguide on Apr 23, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 23, 2024
Last updated
April 23, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Mersey Windows's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
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Mersey Windows

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Mersey Windows's customer reviews analysis

The recent reviews for Mersey Windows Liverpool suggest a solid reputation for quality service and customer satisfaction. Customers repeatedly praise the company for their professionalism, attention to detail, and high standard of work. Professionalism is especially highlighted by favorable feedback towards the consultation process, where staff members like Denise are mentioned for their assistance, and no-pressure advice. Installation crews, notably Michael and Joe, receive commendations for their skill, tidiness, and friendliness, contributing positively to the company's image. Although not the cheapest option available, the value for money, particularly in terms of product quality and the thoroughness of the fitting service, stands out as a recurring point. The firm's customer service is characterized as excellent, signaled by efficient communication and follow-through. The donation of a front door to a charity also denotes a company commitment to social responsibility. Together, these aspects shape a reputation for a customer-centric approach that appears to prioritize lasting relationships and trust over high-pressure sales tactics.

Positive Feedback

The customer feedback for Mersey Windows Liverpool is overwhelmingly positive. Customers are impressed by the quality of the products offered, including UPVC needs, and the professionalism demonstrated by the staff. Special appreciation is expressed for the installation team—Michael and Joe are frequently mentioned for their high work ethic, tidiness, and meticulousness during installations. The fitters' politeness and efficiency also significantly boost the company's standing. Additionally, the company's customer service is noted to be exceptional, maintaining excellent communication and overall smooth transaction experiences. Value for money is considered reasonable by the customers, even when not the cheapest, thanks to the standard of work delivered. Lastly, the firm's engagement in community service, such as donating to charity, adds to their positive public perception.

Concerns and Threads

An analysis of the reviews reveals very few negative aspects outlined by the customers. The primary drawback noted is the cost, with at least one customer pointing out that Mersey Windows was not the cheapest quote they received. While the value is generally validated by service quality and product standard, pricing still stands as a potential concern for budget-conscious customers. Aside from the single mention of cost, the reviews do not provide substantial data regarding negative customer experiences, suggesting either a lack of issues or a high customer satisfaction level that diminishes the prominence of any negative feedback.

Frequently asked questions about Mersey Windows

Is Mersey Windows Liverpool the least expensive option for windows and doors?

Mersey Windows Liverpool may not always be the cheapest option, according to customer feedback. However, many customers feel that the quality of the products and services offered by Mersey Windows provides value for money.

How do customers rate the installation service at Mersey Windows Liverpool?

Customers widely acclaim the installation service provided by Mersey Windows. Installers are characterized as professional, tidy, and polite, with specific praise for individuals such as Michael and Joe.

Does Mersey Windows Liverpool offer good customer service and communication?

Yes, reviews suggest that Mersey Windows Liverpool offers excellent customer service and maintains efficient communication throughout the purchase and installation process.

Recent customer reviews and testimonials for Mersey Windows

Mersey Windows
Paul Carson
5-Star
a month ago
You rarely hear never mind experience quality these days but in Mersey Windows the quality of every aspect of replacing our windows was 100%. From our research of a product the assistance of Denise to the fitting by the brilliant, friendly client orientated Mick and Joe we cannot praise the company highly enough. Very competitive prices as well. Brilliant 🤩
Mersey Windows
Mary Campbell
5-Star
a month ago
Mersey Windows are a great company from start to finish. They give good advice but listen to what you want and don't push anything. We had the front of the house re-done and the fitters were amazing and so tidy - I would highly recommend.
Mersey Windows
Claire Brownrigg
5-Star
8 months ago
We had all of our windows replaced by Mersey Windows & the service we received was fantastic. From helping us with advice when choosing which windows to go with, through to fitting, nothing was a problem & everything went really smoothly. The gents fitting the windows were polite, friendly & helpful. They tidied up after themselves & were really efficient. The customer service we received was excellent. Thank you for a great job!
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
95
reviews
Excellent
Good
Average
Fair
Poor
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About Mersey Windows

Window Fitters
Window and door manufacturer and installer
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