Window King LLC's reputation is prominently reinforced by a series of positive customer reviews emphasizing professionalism, product quality, and responsive customer service. The accounts call attention to the company's thorough communication, from initial consultations through post-installation follow-ups. Notably, Window King's personnel, including sales representatives, office staff, and installers, are consistently highlighted as both professional and courteous, suggesting a strong corporate culture focused on customer experience. Additionally, the mention of timely resolutions to issues—such as the swift corrective action taken by the owner in response to a reported installation error—highlights a commitment to customer satisfaction. While there is an occurrence of negative feedback regarding an installation mishap, the prompt and effective rectification by the company mitigates the overall impact on its reputation.
Customer feedback for Window King LLC is largely lauded for three definitive attributes: exemplary customer service, quality of product, and professional installation. Reports underline the informative and patient nature of Window King's sales process, typified by detailed explanations of product specifications and payment options. The reviews also commend the prompt and efficient service from initial contact to completion of window installations. Clients speak favorably of seamless experiences and consistently describe interactions with staff—as well as the installation process itself—as professional, clean, and courteous. Additionally, the quality of windows, including specialized features such as soundproofing and insulation enhancements, is frequently praised, contributing to customer satisfaction and prospective referrals.
Despite an overwhelmingly positive reception, Window King LLC is not without its criticism, most notably the significant installation concern documented in one of the reviews. An initial oversight in measurements led to damage of window frames and sills, causing significant distress for the customers. This instance demonstrates a breakdown in quality control and emphasizes the gravity of accuracy and communication between the company's teams. Nevertheless, it is important to recognize that this feedback also illustrated the company's commitment to resolution, with the owner personally addressing and rectifying the mistake, which might suggest that such experiences are rare and handled with the utmost urgency.
Customers have reported that Window King's windows are of excellent quality, offering features such as soundproofing and insulation. Feedback indicates satisfaction with the product durability and functionality.
Window King appears committed to resolving issues promptly, as reflected in a customer's experience with the owner directly addressing and swiftly rectifying an unsatisfactory installation. This suggests that the company prioritizes customer satisfaction and stands behind its service.
The reviews frequently commend Window King for professional and clean installations, with users noting the installers' courtesy and attention to cleanliness. The company is recognized for taking precautionary measures to protect the property during the installation process.
we appreciate how busy you are and the time it takes to find the right contractor to work on your home. I have tried to make this process as easy and convenient as possible for you. This is what sets Window King apart from the competition. You won’t get any hype with us and you won’t get any pressure to buy. Instead, we give you everything you need to help you make the best decision for you and your family. Window King specializes in aluminum and vinyl replacement windows, including double-hung, bays, bows, and slider windows for both residential and commercial markets, as well as security and sliding doors, all from the top brands in the industry, and has served the Westchester, Fairfield, Bergan, Rockland, Orange, Suffolk, Nassau, and NYC
