Urban Roots appears to hold a robust reputation, characterized by personalized and attentive service as evidenced by recent customer testimonials. The skilled staff, particularly mentioned hairstylists Harriet, Summer, and Kimberly, receive high praise for their consultative approach, ensuring a thorough understanding of each customer's needs and preferences. Customers frequently commend the salon for exemplary haircuts and styles, indicating satisfaction with the end results, which are often described as compliment-garnering. A recurring theme is the technical knowledge of the staff, especially in handling specific hair types, such as natural curls, and providing hair care advice without pressuring sales. The atmosphere of the salon is reported to be welcoming and friendly, contributing to a pleasant customer experience. Moreover, the value for money, especially in comparison to other salons, is frequently highlighted as a positive factor.