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As of Jul 07, 2024, 369 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Rush Hair's customer reviews analysis

The overall company reputation of Bottega Hair Liverpool, as derived from diverse customer reviews, reflects a generally positive image characterized by the expertise and professionalism of its stylists, specifically Bianca and Lyndsay. Customers frequently applaud the outcomes of complex hair treatments like highlighting, keratin treatment, and haircuts for challenging hair types. High standards in skills, keen attention to detail in styling, and the ability to manage and transform problematic hair are key elements contributing significantly to the positivity surrounding the salon's reputation. Another aspect contributing to the salon’s high standing is their customer service, with particular praise being directed towards the welcoming atmosphere and personable staff, which have left many customers feeling special and eager to return. Nevertheless, there is a noteworthy undercurrent of dissatisfaction concerning pricing and transparency, with some customers reporting discrepancies between quoted prices and final charges, and a few felt their experiences were rushed and lacked the expected level of care.

Positive Feedback

Customers consistently commend the skill level of the stylists at Bottega Hair Liverpool, particularly Bianca and Lyndsay, for their competence in treating complex hair types and conditions. Positive feedback often highlights successful hair transformations, specifically with challenging thick or long hair, and the ability to tailor styles such as multi-tonal hair color, highlights, and haircuts that complement the individual. A recurring positive theme centers on the professional advice offered by stylists, contributing directly to optimal treatment outcomes and high customer satisfaction. The salon's convivial atmosphere and additional amenities like quality coffee enhance the overall service experience, making customers feel valued and well-cared-for during their visit. The provision of timely and effective solutions, along with personable interactions, are frequently cited, reinforcing the salon's reputation for both technical excellence and superior customer support.

Concerns and Threads

Some reviews pinpointed areas where Bottega Hair Liverpool fell short of expectations, with the most prominent issues revolving around pricing transparency and customer experience. Certain customers expressed frustration over significant discrepancies between the quoted prices and the final bills, describing these experiences as forms of financial misrepresentation. Others have pointed out the salon's failure to communicate properly about treatments, aftercare, and additional charges, which contributed to feelings of being uninformed or misled. There are instances of reported discomfort during sessions, such as rough handling of hair, which not only resulted in physical pain but also marred the salon experience. Additionally, some experiences have been described as rushed, which potentially compromised the quality of service and led to outcomes that did not meet the personal expectations of the client. These aspects of negative feedback, if consistent, may risk damaging the salon's reputation for quality service.

Frequently asked questions about Rush Hair

Can I expect the stylists at Bottega Hair Liverpool to handle complex hair types and styles?

Yes, Bottega Hair Liverpool has received positive reviews for successfully managing and styling complex hair types, including thick, long, and black Asian hair. The stylists, especially Bianca and Lyndsay, are praised for their expertise in this area.

Should I be aware of any discrepancies in pricing at Bottega Hair Liverpool?

It is advisable to confirm the final service price beforehand, as some customers have reported differences between the initial quoted price and the final charge at checkout. Clarify any potential additional costs or variations in service prices to avoid any unexpected expenses.

What should I expect in terms of the salon atmosphere and customer service at Bottega Hair Liverpool?

Customers have praised the welcoming atmosphere, attentive staff, and additional touches like quality coffee. Personalized care and professionalism contribute to a positive salon experience.

Recent customer reviews and testimonials for Rush Hair

ZD H

5-Star

2 months ago

Have had my hair done by Bianca multiple times over the last 6 months and she is excellent. I initially came and had a full head of highlights and I have been coming to the salon regularly since then to have them refreshed. I have thick, black Asian hair and she has managed to lighten my hair and give me a beautiful multi tonal light brown/blonde hair. My hair has also never been healthier despite being bleached and she also gives me the best haircuts (long layers) and blow dries. I had a keratin treatment with her in January which is a smoothing treatment (not straightening) and the results have been fantastic. Overall I definitely recommend Bianca if you want beautiful hair.

Indre Neo

5-Star

5 months ago

Lyndsay is a hair expert, colouring magician and the overall best hairdresser I have ever had the pleasure of trusting my hair with. I used to have shortish brittle hair. It has been resurrected and it’s in the best shape ever now.

Varsha M N

5-Star

8 months ago

I had a less-than-pleasant experience here. I visited the place yesterday for the keratin smoothing treatment and an haircut. Firstly the keratin treatment, their so called kerasilk, it wasn’t applied evenly and ironed properly. It lacked attention to detail. The stylist’s approach seemed rushed and haphazard, the lack of precision made it evident once my hair dried. The promised smoothness and manageability were nowhere to be found. I was left wondering if the proper techniques and products were used, given the underwhelming results. Additionally, the stylist’s lack of communication about the process and aftercare left me feeling uninformed and somewhat abandoned. Would have appreciated more transparency in terms of post treatment care and maintenance. I experienced discomfort due to rough handling and pulling my hair by the scissors which led to a rather uncomfortable and painful experience giving me horrible headache. My hair was pulled and tugged, and it was so unprofessional, what should have been a pleasant pampering experience. The haircut was far from what I wanted. I was also surprised to find that no serum or protective product was used after the final wash, before applying heat to my hair. To make the matters worse, I was shocked to find that the final cost after the service was significantly higher (£290) than the initial quoted price at the time of booking (£161). Are you kidding me?!! This left me blindsided and disappointed. I had budgeted based on the initial quote. This raised questions about the transparency and honesty of the salon’s pricing and practices. This is called DAY LIGHT ROBBERY! Was the service worth the price? DEFINITELY NOT! It was not even worth paying for! All in all, the experience was terrible, so traumatic what more than my words can describe. It left me with hair that was in worse condition than when I arrived. And I felt like I was simply being rushed through the service. It’s just so hard to find a good salon these days. This experience was more like paying to get tortured and I wish I could sue them. This has unfortunately made me hesitant to return to this salon nor suggesting my friends or family. NEVER GOING BACK TO THIS HELL!

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Featured review

Rush Hair's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Rush Hair

Can I expect the stylists at Bottega Hair Liverpool to handle complex hair types and styles?

Should I be aware of any discrepancies in pricing at Bottega Hair Liverpool?

What should I expect in terms of the salon atmosphere and customer service at Bottega Hair Liverpool?

Recent customer reviews and testimonials for Rush Hair

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