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As of Jul 07, 2024, 212 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Belle & Blackley's customer reviews analysis

The BB Hair Collective in Glasgow predominately receives accolades for its specialized treatment of curly hair, demonstrating a strong reputation within that particular niche. Positive experiences consistently highlight the salon's knowledge of curly hair care, customer education efforts, and personalized service. Customers appreciate the salon's staff for their approach to curly hair, frequently citing their ability to listen to customer needs and their expertise in cutting and styling non-straight hair types. However, some reviews signal a discordant note in terms of service consistency and customer satisfaction. While the collective’s stylistic approach and product knowledge are routinely praised, there are instances of dissatisfaction, particularly with styling outcomes and perceived value for the cost of services. The overall customer experience seems largely contingent upon individual stylist interactions and the customization of service.

Positive Feedback

Key positive aspects of The BB Hair Collective based on customer feedback include a profound knowledge of curly hair, the personalization of service, and a welcoming, non-pretentious atmosphere. Stylists such as Caitlin and Katelyn are commended for their skill in cutting and styling curly hair, as well as for their patience and attentiveness to customer needs and preferences. Scott's ability to create an inviting environment and the use of natural, chemical-free products are also highlights. The salon's dedication to educating clients on hair care and the avoidance of hard selling tactics further contribute to its praiseworthy reputation.

Concerns and Threads

Despite many positive reactions, not all experiences at The BB Hair Collective have been favorable. Key negative feedback centers around disappointing styling outcomes and perceived poor value for money. Some customers report leaving the salon feeling upset about the handling of their hair and the excessive use of products. A particular review recounted a customer feeling patronized during their visit, referencing insensitive comments about their preferred haircare items like castor oil. Additionally, uneven cuts and the inability of the salon to meet the customer's expectations indicate areas where the salon’s service can be inconsistent or lacking.

Frequently asked questions about Belle & Blackley

Does The BB Hair Collective specialize in curly hair?

Yes, The BB Hair Collective has a strong focus on curly hair, offering specialized services and expertise for managing and styling curly and afro hair types.

Are the products used at the salon suited for all hair types?

The salon is noted for using natural and chemical-free products. While suited for curly hair care specifically, it’s advisable to discuss any concerns with a stylist to ensure products are tailored to individual hair needs.

Can I book an appointment if I've never had a curly cut before?

Absolutely. The BB Hair Collective is experienced in working with clients who are new to curly cuts, and their stylists take the time to educate and guide clients through the process for the best results.

Recent customer reviews and testimonials for Belle & Blackley

Anthea Bryce

5-Star

5 days ago

Hey, I just wanted to give a shoutout to Caitlin at BB Hair Collective in Glasgow. I took my 12-year-old daughter there for the curly kids’ intro appointment, and it was amazing! Caitlin did an incredible job with her hair, and she also took the time to explain everything she was doing and how to take care of her curls. The staff were super friendly and welcoming, and my daughter is already excited to go back. If you have a kid with curly hair, I highly recommend this place. They’re awesome!

Anna

5-Star

a week ago

Went for the first time as I needed a cut but as a curly head trying to grow my hair I am not a fan of 'regular' hairdressers as they insist on cutting my hair wet! I know thats not ALL hairdressers but hard to find ones that have experience with curly hair and needless to say the cut usually ends up around my ears...so low & behold I am grateful to have found this place. Very cool vibe (sat on the windowsill as I arrived early & it was v.busy) & my hairdresser Katelyn listened to what I wanted, appreciated & didn't judge when I told her due to my previous experiences I preferred to go to the dentist rather than a hairdresser! She did a dry cut with layers that enhanced the shape & some face framing tendrils so am more than happy with this salon. Whilst waiting, I got to get a sense of the place & seeing how Scott dealt with his customers as if they were returning friends made me appreciate the friendly atmosphere & lack of pretentiousness that one may see in other salons. This is in addition to the professionalism & experience of his staff so I'm glad that I've found this place & hopefully will be a client for years to come.

Shamshad Imran

5-Star

3 months ago

The ladies at the salon were very lovely and it had an overall warm atmosphere. Very comfortable but my 1 star is because the cut doesn’t look any different and the styling was horrible. They could see it was horrid as they had applied way too much product. I couldn’t say much as was close to crying, so I paid and left. Not worth the money in my personal experience as my hair looked better when I came in than when I left. The girl who styled my hair explained each step very clearly and said only a little product would be applied but continued adding more. I was told before I left that I should apply less product next time. This was my first ever curly cut and for £130 I am devastated. I had read reviews and all were positive but I guess every experience is individual. They should have rewashed and styled it. I just wanted to go home as have never felt so ugly. Instead of going for a coffee as planned, I took an uber home with my jacket hood up all the way. Will not be back sadly.

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Belle & Blackley's customer reviews analysis

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Frequently asked questions about Belle & Blackley

Does The BB Hair Collective specialize in curly hair?

Are the products used at the salon suited for all hair types?

Can I book an appointment if I've never had a curly cut before?

Recent customer reviews and testimonials for Belle & Blackley

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