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Rik Rak Salon
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Rik Rak Salon Reviews Summary

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Hairdressers | Miami, FL

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1061 Brickell Plaza Second Floor, Miami, FL 33131, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Rik Rak Salon?

As of Apr 30, 2024, 189 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Rik Rak Salon's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 30, 2024
Last updated
April 30, 2024

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Rik Rak Salon's customer reviews analysis

Rik Rak Salon's reputation is generally positive, as indicated by a multitude of favorable reviews commending its service quality, experienced staff, and the salon atmosphere. Customers frequently praise specific staff members for their expertise, particularly mentioning Adriana for pedicure services, Betty for cutting and highlighting curly hair, Maria for making hair wishes come true with commendable blowouts and cuts, and Tatan for exemplary hair color transformations. Patrons also appreciate the high-quality products used and the professionalism of the team. However, there is a significant outlier in terms of a negative experience reported by a customer who claims to have endured verbal abuse and subpar service from a staff member, leading to emotional distress and dissatisfaction with the overall service. While such negative feedback is relatively isolated, it warrants attention to ensure it remains an exception rather than a recurrent issue.

Positive Feedback

Positive customer feedback for Rik Rak Salon primarily revolves around the skill and friendliness of its staff, with several stylists receiving specific praise. Customers have noted that professionals like Adriana, Betty, Maria, and Tatan not only fulfill but exceed their expectations with services like pedicure, hair cuts, styling, and coloring. The results have been described as high-quality, with attention to detail evident. The salon environment is also highlighted for its appeal, which seems to contribute to the clients' overall satisfaction. Additionally, the provision of amenities such as tea, water, and coffee seem to enhance the customer experience. Regulars have expressed loyalty by patronizing the salon for extended periods, underlining a strong customer return rate which could be indicative of sustained service quality and a warm, welcoming atmosphere.

Concerns and Threads

Rik Rak Salon's customer experience is marred by an account of verbal abuse and service failure reported by a customer. This incident includes excessive application of gel on nails, refusal to remedy it satisfactorily, and an accusation of theft, culminating in emotional distress for the patron. The experience led to concerns about staff behavior and service pricing, which could potentially deter future clientele. This particular negative review stands in stark contrast to the otherwise positive feedback, suggesting it is not representative of the salon's standard practice. However, it raises questions about the consistency of the customer service experience and the handling of disputes or service failures within the salon.

Frequently asked questions about Rik Rak Salon

What services are highly recommended at Rik Rak Salon?

Customers highly recommend the salon for its pedicure services, hairstyling, cutting and highlighting, especially for curly hair, and hair coloring services known for transforming hair with rich, multi-dimensional colors.

Are the staff at Rik Rak Salon experienced and customer-friendly?

Yes, several reviews specifically extol staff members for being friendly, efficient, patient, and highly experienced in their respective specialties, contributing to positive customer experiences overall.

Is there any reported dissatisfaction with services at Rik Rak Salon?

While most feedback is positive, there has been a reported incident of verbal abuse and poor service during a nail treatment. This appears to be an isolated case, but it is crucial for prospective customers to be aware of and for the salon to address appropriately.

Recent customer reviews and testimonials for Rik Rak Salon

Rik Rak Salon
Julia Pitch
5-Star
a month ago
Everything was so great! Came in for a pedicure and Adriana did an amazing job- was fast but didn’t rush, which is my preference. They offer tea/ water / coffee. Would come again/ recommend!
Rik Rak Salon
Julie Gannon
5-Star
a month ago
Betty has cut and highlighted my long curly hair to perfection the last 2 years! She is friendly, efficient and highly experienced. She does an amazing job every time and I'm so grateful for her!
Rik Rak Salon
Denise Rosado
5-Star
5 days ago
Maria is the best and super sweet, very patient and made my hair wishes come true, my blowout was amazing and the cut as well, loved the layers and finished product, I highly recommend booking with Maria!!!!!
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Rik Rak Salon's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%
More details
Rik Rak Salon

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
189
reviews
Excellent
Good
Average
Fair
Poor
More details

About Rik Rak Salon

Hairdressers
Full-service salon with boutique selling designer clothes & jewelry, plus a bar with light fare.
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