Up & Running appears to hold a strong reputation among its customers, primarily due to their quality service and knowledgeable staff. Customers repeatedly praise the store for their comprehensive gait analysis, which is frequently cited as helpful for runners in finding the right type of shoe. This service is conveyed as being thorough, informative, and pressure-free, with the staff standing out for their patience and willingness to explain the technical aspects of running shoes to a range of customers, from beginners to more experienced runners. The store's staff like Karl, Jamie, and Tyler are mentioned specifically for their expertise and attentive assistance. Customers feel valued and supported, not only through competent guidance but also through additional suggestions such as local running clubs. The store is appreciated for its good selection of footwear, including size inclusivity for less common sizes, and the ability to accommodate returns without complication.