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Nike Factory Store Reviews

Rated 4.3 based on 826 Reviews

Crown Point Shopping Center, Unit 4 Junction Road, Leeds LS10 1ET

Sports Shops Leeds

Published on
April 1, 2024
Last updated
July 10, 2025

Reviews Summary

The collective reviews for Nike Factory Store Leeds Crown Point reveal a mixed company reputation, with customer experiences ranging broadly from highly satisfied to distinctly underwhelmed. Praise is consistently levied at the staff, with Sasha, in particular, being highlighted for her superb customer service. Staff across the board are characterized as helpful and attentive, even when the store is busy. There is, however, a recurring theme of dissatisfaction regarding product price and selection. Customers seem to expect more competitive pricing from a factory store, with some expressing concerns over the value for money, particularly when comparing current pricing and variety to the past. The sentiment suggests a perception of decline in both affordability and the breadth of choices available, especially in terms of size availability. Nevertheless, the presence of discounts and reasonable pricing for certain items is acknowledged, indicating that while some customers found the store underwhelming, others experienced positive shopping outcomes.
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What Customers Are Saying About Nike Factory Store?

Trustguide extracts key phrases from reviews about Nike Factory Store and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Nike Factory Store's customers had a positive experience.

Positive
80%
Neutral
Negative

Nike Factory Store Ratings

5

As of Based on 826 revies as of Apr 01, 2024

Nike Factory Store Score

80%

As of Based on 826 revies as of Apr 01, 2024

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Customer Reviews

As of Jul 10, 2025, 826 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Nike Factory Store's publicly available reviews View source

Sana Khan rated Nike Factory Store 5 stars
a week ago
Want to give a massive thank you to Sasha, she was extremely helpful and took the time to show us multiple options of suitable footwear, absolute superstar. Amazing customer service and super smiley. lovely meeting you Sasha
Simon Bennett rated Nike Factory Store 5 stars
2 months ago
Years since I have bought anything from there, you could pick up some good cheap trainers but not now, went in to hopefully buy some track bottoms £70, so I walked out
Renato De Santi rated Nike Factory Store 5 stars
2 months ago
A little overpriced for a factory store and hard to find something interesting to buy and to be really lucky to find available for your size. Hit and miss. Used to be better. I went there today and couldn’t find anything close to a viable purchase. Good ol’ not so long ago days. Could be the inflation but, bottom line is I don’t recommend it.

Frequently Asked Questions About Nike Factory Store

Are there any ongoing discounts or sales at Nike Factory Store Leeds Crown Point?

Yes, the store offers various discounts on products. Customers have noted that while some items are reasonably priced, it's helpful to visit the shop and look for current promotions or sales.

What is the range of products available at the store?

Customers have reported a decent selection of items at the store but have also highlighted limitations in stock and sizes. The variety tends to favor Nike Air products, with limited options in other Nike trainers.

How is the customer service at the store?

The customer service is generally praised, with staff described as helpful and friendly. During busy periods, the service is still fast, and individual staff members, like Sasha, have been lauded for their excellent service. However, some reviews mention the store being short on staff on occasion.

About Nike Factory Store

Sports Shops
Chain retailer selling a range of Nike athletic footwear, apparel & accessories.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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