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Nike Factory Store

Nike Factory Store Reviews Summary

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Sports Shops | Leeds

Crown Point Shopping Center, Unit 4 Junction Road, Leeds LS10 1ET

Trustguide Rating

TrustScore®
A+
A
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C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Nike Factory Store?

As of Apr 01, 2024, 826 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Nike Factory Store's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 01, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 1, 2024
Last updated
April 1, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Nike Factory Store's customers had a positive experience.

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Nike Factory Store's customer reviews analysis

The collective reviews for Nike Factory Store Leeds Crown Point reveal a mixed company reputation, with customer experiences ranging broadly from highly satisfied to distinctly underwhelmed. Praise is consistently levied at the staff, with Sasha, in particular, being highlighted for her superb customer service. Staff across the board are characterized as helpful and attentive, even when the store is busy. There is, however, a recurring theme of dissatisfaction regarding product price and selection. Customers seem to expect more competitive pricing from a factory store, with some expressing concerns over the value for money, particularly when comparing current pricing and variety to the past. The sentiment suggests a perception of decline in both affordability and the breadth of choices available, especially in terms of size availability. Nevertheless, the presence of discounts and reasonable pricing for certain items is acknowledged, indicating that while some customers found the store underwhelming, others experienced positive shopping outcomes.

Positive Feedback

One of the conspicuous highlights from the customer feedback is the positive commentary on staff interaction. Employees are perceived as supportive and proactive in their customer service. Individuals like Sasha receive special commendation for exceptional assistance, indicating that the store excels in personal customer engagement. Reviews also applaud the store for its appealing discounts and for maintaining reasonable prices on specific products. These aspects contribute positively to the shopping experience, making the store worth visiting for some customers. Furthermore, the mention of a well-stocked environment and quick service during busy times suggests operational efficiency, reinforcing the store's capacity to manage customer flow and maintain satisfactory service levels.

Concerns and Threads

On the negative side, several customers have indicated that the Nike Factory Store Leeds Crown Point does not align with their expectations of a factory outlet in terms of pricing, perceiving the offerings as overpriced. The sentiment that the store used to provide better value suggests a perceived decrease in the cost-effectiveness of shopping there. Customers also express frustration with the selection of products, noting limited stock and sizes, particularly outside the range of Nike Air products. This limited variety hampers the shopping experience for those seeking a broad selection. Furthermore, there are indications of the store being short-staffed at times, which, despite the efforts of available personnel, could impact the overall customer service efficiency and satisfaction levels.

Frequently asked questions about Nike Factory Store

Are there any ongoing discounts or sales at Nike Factory Store Leeds Crown Point?

Yes, the store offers various discounts on products. Customers have noted that while some items are reasonably priced, it's helpful to visit the shop and look for current promotions or sales.

What is the range of products available at the store?

Customers have reported a decent selection of items at the store but have also highlighted limitations in stock and sizes. The variety tends to favor Nike Air products, with limited options in other Nike trainers.

How is the customer service at the store?

The customer service is generally praised, with staff described as helpful and friendly. During busy periods, the service is still fast, and individual staff members, like Sasha, have been lauded for their excellent service. However, some reviews mention the store being short on staff on occasion.

Recent customer reviews and testimonials for Nike Factory Store

Nike Factory Store
Sana Khan
5-Star
a week ago
Want to give a massive thank you to Sasha, she was extremely helpful and took the time to show us multiple options of suitable footwear, absolute superstar. Amazing customer service and super smiley. lovely meeting you Sasha
Nike Factory Store
Simon Bennett
5-Star
2 months ago
Years since I have bought anything from there, you could pick up some good cheap trainers but not now, went in to hopefully buy some track bottoms £70, so I walked out
Nike Factory Store
Renato De Santi
5-Star
3 months ago
A little overpriced for a factory store and hard to find something interesting to buy and to be really lucky to find available for your size. Hit and miss. Used to be better. I went there today and couldn’t find anything close to a viable purchase. Good ol’ not so long ago days. Could be the inflation but, bottom line is I don’t recommend it.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
826
reviews
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Average
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Poor
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About Nike Factory Store

Sports Shops
Chain retailer selling a range of Nike athletic footwear, apparel & accessories.
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