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Decathlon Huyton
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Decathlon Huyton Reviews Summary

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Sports Shops | Liverpool

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Huyton Ln, Huyton, Liverpool L36 7TX

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Decathlon Huyton?

As of Jul 14, 2024, 162 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Decathlon Huyton's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Outstanding customer service

Very good quality

absolutely fantastic

great value for money

Outstanding Friendly staff

Amazing experience today

excellent customer service

very helpful and knowledgeable

good quality products

Amazing service today

none

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 14, 2024
Last updated
July 14, 2024

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Decathlon Huyton's customer reviews analysis

Decathlon is garnering a positive reputation based on recent customer reviews, which highlight the company's excellent customer service, high-quality products, and knowledgeable staff. Customers are particularly impressed with the swift and thorough assistance they received, exemplified by an instance of wheel repair completed within 24 hours and proactive communication during the service process. There is a recurring theme of appreciation for the helpfulness and professionalism of the staff, with personal shout-outs to individuals like David, noted for exceptional bike service, and Zack, for his courteous support in the cycling section. Moreover, customers are also endorsing the good value for money of the offered products and the added comfort in the shopping experience due to the friendly ambiance created by the staff.

Positive Feedback

Customer feedback points to several positive aspects of the Decathlon experience. Notably, the customer service receives high praise, described as 'outstanding' and attentive, with staff members going above and beyond to address customer needs. Product quality is another significant highlight; items purchased for rigorous activities such as an Ultra Marathon are perceived to be of 'very good quality.' The value proposition of Decathlon is also commended, with customers finding it better positioned among competitors and more gratifying in terms of both price and product range. Staff expertise and friendliness further enhance the overall positive customer experience, with staff not only being helpful but also taking the time to engage with customers, explaining processes, allowing in-store product testing, and ensuring customer satisfaction.

Concerns and Threads

Despite the predominantly positive reviews, the data provided does not include any direct negative customer experiences or feedback, limiting the scope for objective analysis in this area. Absence of criticism among the shared reviews suggests that Decathlon may be effectively meeting customer expectations in key areas such as service, product quality, and expertise. It is important to consider that this data set is not exhaustive and may not represent the entire spectrum of customer experience. Future analyses may benefit from a larger and more varied data set that could contain critical feedback to shed light on areas for improvement.

Frequently asked questions about Decathlon Huyton

How responsive is Decathlon's customer service?

Customer reviews consistently indicate that Decathlon's customer service is highly responsive and efficient, often resolving issues and providing assistance within a 24-hour timeframe.

Can I expect high-quality items for professional use at Decathlon?

According to customer testimonials, Decathlon offers products of very good quality, suitable for professional and intensive activities, such as running an Ultra Marathon.

Does Decathlon offer in-store services for products like bicycles?

Yes, Decathlon provides professional in-store services for products like bicycles, with highly knowledgeable staff performing maintenance and offering detailed guidance through the process.

Recent customer reviews and testimonials for Decathlon Huyton

Decathlon Huyton
Neil Heywood
5-Star
4 months ago
Outstanding customer service. I had a busted wheel that needed replacing, a replacement was ordered, fixed and fitted within a 24 hours. I was contacted on the phone to keep me informed and the staff couldn't have been friendlier or more helpful. I can't recommend the service enough, I think you are doing an excellent job. Thank you
Decathlon Huyton
Alx Gray
5-Star
a week ago
Got all my gear here to do my first Ultra Marathon. Very good quality!
Decathlon Huyton
Omar El-Taji
5-Star
4 months ago
David was absolutely fantastic. A very professional bike service. Talked me through the whole process and the bike is like new. Will definitely come back.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Decathlon Huyton's customers had a positive experience.

Positive
Neutral
Negative
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Decathlon Huyton

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.1
/5
162
reviews
Excellent
Good
Average
Fair
Poor
More details

About Decathlon Huyton

Sports Shops
Decathlon, was established in 1976 (Lille, France). After a decade of growth, the brand expanded into the European market and eventually worldwide with over 1000 stores. Launching in the UK in 1999, Decathlon is now the world’s largest sports retailers, boasting 30 stores in the UK and a strong relationship with ASDA. Therefore making “sport accessible to all” by offering best value equipment with great sports advice and services such as 365-days return, bike repairs, free running events etc. Decathlon prides itself on the developing and selling of its own brands, alongside other recognizable names such as, Nike, Adidas, Garmin and FitBit .
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