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Jd Sports Birmingham

Jd Sports Birmingham Reviews Summary

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Sports Shops | Birmingham

Bullring Shopping Centre Bullring, MSU5, SU330 & SU331, Birmingham B5 4BG

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Jd Sports Birmingham?

As of Apr 01, 2024, 1132 customers have reviewed this business and rated it 3.8 Star out of 5. Trustguide conducted an in-depth analysis of Jd Sports Birmingham's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 01, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 1, 2024
Last updated
April 1, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Jd Sports Birmingham's customers had a positive experience.

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Jd Sports Birmingham

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Jd Sports Birmingham's customer reviews analysis

Evaluating the latest customer reviews for JD Sports reveals a mixed perception of the company's reputation. Positive experiences highlight exceptional staff assistance, with employees like Sabrina, Layla, and Zack, receiving accolades for going above and beyond in service, offering personalized help, and maintaining professionalism and charm. However, a significant number of reviews cite notable issues with customer service. Complaints include long wait times, even in empty stores, unresponsive communication channels, and a lack of follow-up on orders that were rejected without notice. Customers express frustration with perceived inefficiency and unhelpfulness of in-store staff, and inappropriate handling of issues such as an accusation of fraud. The inconsistency in customer experiences suggests variability in store operations, staff training, and management oversight, which appears to impact the overall customer satisfaction and the company's reputation.

Positive Feedback

Key positive feedback for JD Sports focuses on commendable individual staff members who have created outstanding customer experiences. Customers praise specific employees for their friendly demeanor, assistance in selecting products, and efficient resolution of problems. One review appreciates the patient service received during an extensive search for the right shoe size, while another expresses satisfaction with the substantial discounts received on expensive footwear. The willingness of some staff members to educate customers on shoe-lacing techniques demonstrates attention to customer care. Personalized service and the ability to find good deals are recurrent positive themes, indicating that when JD Sports gets it right, customers are likely to acknowledge and appreciate the effort.

Concerns and Threads

JD Sports' negative feedback is predominantly focused on customer service failures. Major issues raised by customers include long and unexplained delays in the processing of orders, with no communication or adequate resolution provided. Instances of customers being neglected in nearly empty stores and being left unattended to for extended periods contribute to a perception of staff indifference. Some customers report a contrasting demeanor of staff towards colleagues versus customers, hinting at an unwelcoming in-store atmosphere. Additionally, a situation involving an accusation of fraud and the time-consuming resolution of a straightforward issue suggests systemic shortcomings. These negative aspects could highlight an inconsistency in training or management, with a significant impact on the customer experience.

Frequently asked questions about Jd Sports Birmingham

Can I exchange shoes purchased from JD Sports if they are the wrong size?

JD Sports typically allows for exchanges or refunds within a certain time frame as long as the shoes are unworn, in their original condition, and you have proof of purchase. However, it is advisable to check their current return policy and contact customer service for specific details.

What should I do if my online order is rejected or there is a delay in delivery?

If your order is rejected or delayed, contact JD Sports customer service immediately for clarification. Be sure to have your order details handy. Persistent follow-up may be necessary based on reports of lapses in communication from the company.

Are there good discounts available at JD Sports stores?

Yes, customers often find good bargains at JD Sports, especially on expensive items. It's recommended to visit during sale periods or to check out the clearance sections for the best deals.

Recent customer reviews and testimonials for Jd Sports Birmingham

Jd Sports Birmingham
Klia Powell
5-Star
4 months ago
Thank you Sabrina for lacing up my shoes! Was so friendly and even shown me how to do them for my other pairs! 5/5!
Jd Sports Birmingham
laraib malik
5-Star
7 months ago
Worst customer service ever, I ordered trainers in store, which was unavailable at the store so had to order them in store and paid in store, It usually takes 5 working days for order to arrive, I wasn't contacted by anyone and waited for 2 weeks, I went to the store the guy checked if my trainers were there, then he said sorry order was rejected, I said ok can I order again, ordered again, and after 8 days I went again in store asked for my trainers, they said sorry order was rejected, ok wasted my 3 weeks for nothing and took the payment as well and no one contacted me, If i hadn't chased them my money was gone for nothing. And no apology no nothing, NEVER going to JD again
Jd Sports Birmingham
Shazad Zaman
5-Star
2 months ago
Got some trainers but the qué to pay was so long never mind I did get a bargain.
Read all reviews

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.8
/5
1132
reviews
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About Jd Sports Birmingham

Sports Shops
Retail chain specializing in designer branded training shoes, casual sportswear and accessories.
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