The customer reviews for Trailfinders Edinburgh reveal a positive overall company reputation with particular commendation for excellent service and proactive assistance during travel disruptions. Clients appreciate the attentiveness and professionalism exhibited by staff when dealing with in-person engagements, even for walk-in customers and those accompanied by pets. Despite the high praises for individual encounters with agents and their ability to alleviate travel-planning apprehensions, a notable point of contention lies within the accessibility of support via phone and perceived pressure in the sales of additional services.
Many customers have expressed appreciation for the personalized service received at Trailfinders Edinburgh, including the management of unforeseen travel issues such as cancellations due to weather, with the company providing hotel accommodations and taxis. The staff are repeatedly noted for their patience, helpfulness, and thorough assistance in travel planning, demonstrating strong knowledge and excitement for clients' adventures. The convenience of additional services like visa processing is also recognized, despite the additional cost. The positive experiences have led clients to openly recommend Trailfinders and show intent to use their services again for future travels.
Although many reviews reflect positively on direct interactions with staff, several concerns were raised by customers. A recurrent complaint pertains to the challenge of reaching Trailfinders Edinburgh via phone, resulting in frustration due to prolonged waits. Another negative aspect highlighted is the sense of pressure some clients felt to purchase travel insurance directly from the company, which was perceived as excessively expensive, prompting them to look elsewhere. Additionally, one customer felt that the company only showed interest based on the potential earnings from their chosen class of flying, which led to an unsatisfactory experience and discouragement from future engagement with the company.
Customers have experienced delays when reaching out to Trailfinders via phone. To minimize wait times, it may be beneficial to call during off-peak hours, or alternatively, visiting the office directly where personal service has been well-received.
Yes, walk-in customers have reported receiving excellent service; however, to avoid potential waits, it could be advantageous to book an appointment, especially during busy periods or if an immediate consultation is desired.
Trailfinders offer travel insurance services, but it is not obligatory to buy it directly from them. Clients have the option to shop around for alternate insurance coverages that meet their budget and needs.
Travel Agent and Tour Operator
