The customer reviews for Trailfinders Edinburgh reveal a positive overall company reputation with particular commendation for excellent service and proactive assistance during travel disruptions. Clients appreciate the attentiveness and professionalism exhibited by staff when dealing with in-person engagements, even for walk-in customers and those accompanied by pets. Despite the high praises for individual encounters with agents and their ability to alleviate travel-planning apprehensions, a notable point of contention lies within the accessibility of support via phone and perceived pressure in the sales of additional services.
Customers have experienced delays when reaching out to Trailfinders via phone. To minimize wait times, it may be beneficial to call during off-peak hours, or alternatively, visiting the office directly where personal service has been well-received.
Yes, walk-in customers have reported receiving excellent service; however, to avoid potential waits, it could be advantageous to book an appointment, especially during busy periods or if an immediate consultation is desired.
Trailfinders offer travel insurance services, but it is not obligatory to buy it directly from them. Clients have the option to shop around for alternate insurance coverages that meet their budget and needs.
Travel Agent and Tour Operator
