Third Eye Installation Systems Limited generally receives high praise for their professionalism, efficient service, and customer support in the alarm and CCTV sector. The majority of customers express satisfaction with the installation process, the user-friendliness of the app, and overall responsiveness of the company. Professionalism and timeliness are frequently cited positive attributes, with many reviewers highlighting the ease of dealing with the company, from prompt provision of quotes to clean and tidy installation practices. Customer loyalty is evidenced by recurring patronage over years and willingness to recommend the services to others. However, some concern is present in feedback regarding inconsistencies in follow-up and estimate provision, suggesting potential areas for improvement in customer communication and operational efficiency.
Feedback for Third Eye Installation Systems Limited commonly underscores several positive aspects, including the professionalism of the team, notably Oliver and Alex, whom many clients mentioned by name for their efforts and support. Users are appreciative of the user-friendly app associated with their alarm/security systems and commend the company's customer service. The speed and punctuality of responses and services are frequently praised, as is the skill evident during the installation process, even in challenging setups. Long-term customers point out the reliability and efficiency when servicing or replacing existing systems, adding a note of trust and satisfaction. These attributes, combined with competitive pricing, contribute substantially to the positive perception of Third Eye Installation Systems.
Despite numerous positive comments, Third Eye Installation Systems Limited does encounter some criticism, specifically regarding their communication, particularly in providing timely estimates and responses to inquiries. One client's experience involved repeated follow-up with no eventual quote or further correspondence, leading to a perception of the company as smaller-scale or less organized, which was characterized negatively as a '1 man band.' This isolated case of dissatisfaction where the company is claimed to not meet customer expectations in terms of responsiveness and reliability stands in contrast to otherwise positive feedback.
Third Eye Installation Systems Limited is generally reported to be highly responsive to service requests, with many reviews stating prompt replies to inquiries and quick action for both installation and maintenance. However, there has been an instance of delayed communication mentioned in the feedback.
Yes, many customers have noted that they find Third Eye's services to represent good value for money, citing fair prices, professional installations, and efficient service. Clients have experienced satisfactory long-term service which contributes to the perception of good value.
While negative feedback is minimal, there are indications of occasional issues with follow-up and the provision of estimates. Prospective customers may want to ensure clear communication and set expectations regarding timelines for responses and service provision.
Welcome to Third Eye Installation Systems – a leading security company installing alarms and CCTV systems throughout Whetstone, Barnet, North London and Hertfordshire. It is our job to keep you and your property safe, whether you are a home or business owner. This family-run business has been established since 2006, although our Managing Director has been in the security industry for over 37 years.
