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As of Mar 30, 2024, 27 customers have reviewed this business and rated it 4.1 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Security One's customer reviews analysis

Security One: Los Angeles Home Security Alarm Systems seems to enjoy a generally positive reputation based on recent customer testimonials. Customers consistently praise the company for their professional customer service, reliability, and affordability. It's noted that the company's technicians are professional and knowledgeable, which ensures smooth installation processes and effective training for end-users. High-quality equipment and locked-in rates add to the positive experiences, further bolstering the company's standing in the eyes of its clients. However, a significant blemish on their reputation comes from an incident involving poor communication and unprofessional behavior by the company's president, along with a complaint about false advertising. Additionally, instances of broken equipment and unsatisfactory customer service responses have incurred some customer frustration, suggesting inconsistencies in service quality and support.

Positive Feedback

The positive aspects of Security One are highlighted by their professionalism, both during sales presentations and installation services. Clients appreciate the low, locked-in rates and the user-friendly nature of the security systems. The company's dependability and the fact that they do not raise rates or charge for service calls are also prominent positive points. Positive feedback about the system's functionality on different devices such as computers and iPhones indicates the flexibility and accessibility of Security One's products. Long-term customers express satisfaction with continuous good service over the years, and the company receives recommendations from these customers, which implies a trustworthy relationship.

Concerns and Threads

Despite the affirmative responses, Security One has faced criticism involving customer service and professionalism from high-level staff. A particularly troubling account describes an interaction with the company owner that was deemed aggressive and lacking respect. Problems with malfunctioning equipment not being promptly or effectively addressed have caused concern about the reliability of the products and support. Poor communication and difficulty in reaching supervisors were also points of contention. These incidents highlight the potential for negative experiences that could deter prospective customers.

Frequently asked questions about Security One

Are the rates for Security One services locked-in, or can they increase over time?

According to customer reviews, Security One offers locked-in rates, meaning the cost of their services will not increase over time, providing financial predictability and value to customers.

What kind of customer service can I expect from Security One?

Customer experiences with Security One's customer service are mixed. While many testimonials highlight professionalism and prompt support, there are instances of dissatisfaction related to customer service interactions and unprofessional behavior from the company's president, as well as complaints about customer service responsiveness to equipment issues.

Does Security One charge for service calls or any additional maintenance visits?

Security One is commended by some customers for not charging for service calls, contrasting with practices of some competitors who do impose such fees. This could contribute to the cost-effectiveness of choosing their services.

Recent customer reviews and testimonials for Security One

Lilly Balkin

5-Star

8 years ago

My husband and I didn't like the security company we used in our old home, so this time around it was really important that we find a company that is honest, and delivers what they promise. I did a ton of research on different local and larger companies, and Security One was my top choice. When we met with them, I knew right away that they would be the best company based upon the professionalism of their customer service and their presentation. We were pleased that our rates would be low (and are locked in) and when installation day came, everything went well. The technician was super professional and knew the equipment well and took his time making sure everything was just right. Ultimately, we're really pleased with the equipment; it is really top of the line and better than what we used in our last home. The customer service has been great too.

PlasmaPanda

5-Star

4 years ago

I was referred to Security one by two tax clients on a Sunday afternoon. After a few texts with Claudio we had an apt for a Monday morning installation at 7am. His man Sergio was on time, professional and patient. The alarm and camera were installed timely. Sergio could not be anymore patient with me while explaining how to use the system both on my computer and my iPhone. The system is really user friendly and I feel confident that we are in good hands with Security one. You cannot go wrong using them.

Mollie Bradstreet

5-Star

10 years ago

I have had Security One as my alarm provider for over 4 years now and the service has been great. every time i have had a question in regards to how my system operates the customer service agents have been very helpful and always knowledgeable of their systems. I highly recommend to anyone!

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Security One's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Security One

Are the rates for Security One services locked-in, or can they increase over time?

What kind of customer service can I expect from Security One?

Does Security One charge for service calls or any additional maintenance visits?

Recent customer reviews and testimonials for Security One

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About Security One