Alert Protective Services Reviews
Rated 4.3 based on 137 Reviews
Security Systems in Chicago
3833 N Cicero Ave, Chicago, IL 60641, United States
Published on
February 29, 2024
Last updated
July 10, 2025
An objective examination of the provided customer reviews for Alert Protective Services, LLC reveals a mixed reputation of the company, with customer experiences ranging from highly satisfactory to problematic. A notable number of customers have expressed dissatisfaction pertaining to the reliability of the alarm systems, which seem prone to false alarms due to environmental factors or sensitivity. Another significant concern is the customer service, especially in regards to billing issues and the difficulty in canceling services. There are multiple accounts of ongoing billing despite clear attempts to terminate services, resulting in frustration and perceptions of company's negligence or mismanagement. Conversely, there are also positive experiences where customers commend the company for professional, speedy assistance, and years of reliable security service. The reviews collectively highlight the company's strengths in initial sales consultations and some experiences with responsive customer service but denote significant weaknesses in post-sales support, accounting practices, and technical reliability of the products.
To cancel your service with Alert Protective Services, LLC, it is advised to follow the cancellation procedure carefully. This typically includes submitting a written notice of cancellation in accordance with the contract terms, ensuring you receive a confirmation of cancellation, and keeping detailed records of all correspondence and transactions relevant to the cancellation.
Based on customer experiences, the response to false alarms may vary. While some customers report immediate follow-up from the company, others express dissatisfaction with the lack of prompt communication. It is important to discuss and understand the expected response times and protocols for dealing with false alarms before choosing Alert Protective Services.
Long-term reliability has been reported positively by some customers, with cases of security systems remaining fully functional for over a decade. However, other reviews indicate technical sensitivity issues. Prospective customers should consider asking the company for references and evidence of long-term satisfaction from existing customers.
Every home & business is unique. Therefore, we feel home & commercial security systems should be uniquely customized to meet specific security needs. At Alert, we make sure that happens. We carefully select state-of-the-art home and commercial security equipment and combine it into a package designed to fulfill the goals of each family and business owner's unique needs.Our highly qualified and skilled technicians at Alert Protective Services give you the power to protect your home or business. Equipment options may include an alarm system of your choice or any combination of wireless alarms, a fire alarm and a burglar alarm, depending on your specific needs. We also provide wireless monitoring so you can see what is going on at anytime.
