An objective examination of the provided customer reviews for Alert Protective Services, LLC reveals a mixed reputation of the company, with customer experiences ranging from highly satisfactory to problematic. A notable number of customers have expressed dissatisfaction pertaining to the reliability of the alarm systems, which seem prone to false alarms due to environmental factors or sensitivity. Another significant concern is the customer service, especially in regards to billing issues and the difficulty in canceling services. There are multiple accounts of ongoing billing despite clear attempts to terminate services, resulting in frustration and perceptions of company's negligence or mismanagement. Conversely, there are also positive experiences where customers commend the company for professional, speedy assistance, and years of reliable security service. The reviews collectively highlight the company's strengths in initial sales consultations and some experiences with responsive customer service but denote significant weaknesses in post-sales support, accounting practices, and technical reliability of the products.
Several reviews outline positive aspects of Alert Protective Services, LLC, underscoring the company's strengths. Customers have appreciated the professional behavior and swift responsiveness of some staff members in resolving problems. The knowledgeable and friendly interactions during the sales process have been highlighted, as have the professional demeanor and punctuality of the installation teams. Long-term customers have voiced satisfaction with the enduring functionality and reliability of security products, such as security cameras and alarm systems, spanning over a decade of use. Moreover, the ease of operating the security system and the ability to monitor it via smartphone are aspects that customers find convenient and satisfactory. Additionally, instances of immediate follow-up by Alert Protective Services when customers accidentally set off their alarms have instilled confidence and a sense of security for some clients.
The negative feedback for Alert Protective Services, LLC primarily pertains to two major facets: technical issues with the security systems and post-sales customer service, particularly billing and account cancellation processes. Customers describe the alarm systems as overly sensitive, leading to multiple false alarms triggered by heavy doors closing or adverse weather conditions, compromising the sense of security the system is supposed to provide. Customer service is repeatedly criticized for being unresponsive and indifferent to urgent customer concerns. Multiple reviewers have recounted ongoing billing despite having canceled their services, with some being billed for years after discontinuation. These issues seem to be exacerbated by a subcontracted billing system, incapable of rectifying obvious mistakes, which hands off responsibility and lacks customer focus. This not only creates financial strain but also diminishes trust in the company's ability to manage accounts appropriately.
To cancel your service with Alert Protective Services, LLC, it is advised to follow the cancellation procedure carefully. This typically includes submitting a written notice of cancellation in accordance with the contract terms, ensuring you receive a confirmation of cancellation, and keeping detailed records of all correspondence and transactions relevant to the cancellation.
Based on customer experiences, the response to false alarms may vary. While some customers report immediate follow-up from the company, others express dissatisfaction with the lack of prompt communication. It is important to discuss and understand the expected response times and protocols for dealing with false alarms before choosing Alert Protective Services.
Long-term reliability has been reported positively by some customers, with cases of security systems remaining fully functional for over a decade. However, other reviews indicate technical sensitivity issues. Prospective customers should consider asking the company for references and evidence of long-term satisfaction from existing customers.
Every home & business is unique. Therefore, we feel home & commercial security systems should be uniquely customized to meet specific security needs. At Alert, we make sure that happens. We carefully select state-of-the-art home and commercial security equipment and combine it into a package designed to fulfill the goals of each family and business owner's unique needs.Our highly qualified and skilled technicians at Alert Protective Services give you the power to protect your home or business. Equipment options may include an alarm system of your choice or any combination of wireless alarms, a fire alarm and a burglar alarm, depending on your specific needs. We also provide wireless monitoring so you can see what is going on at anytime.
