According to customer reviews, the technical support for Titan Alarm & Fire Inc.'s products may be limited. While they sell security equipment, there have been instances where customers were unable to receive over-the-phone troubleshooting assistance without incurring a significant service charge.
Customer experiences vary. Some customers report exceptional service from individual representatives and technicians, indicating prompt and helpful interactions. However, there are also reports of difficulties in getting timely responses from management, which suggests that experiences could differ based on the nature of the issue and the personnel involved.
Titan Alarm & Fire Inc. charges a minimum service visit fee that includes a trip charge and an hourly labor rate. Additional time on site and parts used will be billed in addition to these rates. It's advisable to inquire directly with the company for the most current fee structure before scheduling a service visit.
