Some customers have reported issues with the reliability of ADT's security equipment, including system outages. However, others have had a satisfactory experience with the system's performance. It may vary based on individual circumstances and the specific equipment used.
Customer service response times can be lengthy according to several reports, with individuals experiencing prolonged hold times and delays in technician dispatches. Customers have also mentioned slow follow-up on service requests.
The cancellation process for ADT service contracts has been described as challenging by some customers. It potentially involves long hold times, email correspondence, a written letter of cancellation, and adherence to a notice period. Customers are advised to review their contract terms thoroughly and reach out to ADT directly for specific procedures.
