Featured review

As of Apr 30, 2024, 249 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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The Root Salon's customer reviews analysis

The Root Salon elicits contrasting client anecdotes regarding their experiences. Predominantly, feedback suggests a dichotomy in satisfaction: while some customers extoll the salon for its congenial atmosphere, precise styling, and cleanliness, others articulate grievances concerning perceived rushed services and unsatisfactory interactions with the staff—including stylists and management. Customer service appears crucial, influencing sentiments; positively, through engaging and passionate stylists resonating with patrons, and negatively, through lapses leading to customer frustration and resolution-seeking outside the establishment. The salon's proficiency in catering to a diverse clientele, notably with 'ethnic' and specific hair type requests, seems inconsistent, revealing potential omissions in versatility or communication. Notably, the offering of beverages suggests an intent to enhance customer comfort, albeit eclipsed at times by service shortcomings.

Positive Feedback

The Root Salon garners praise on several fronts, reflecting a positive company reputation. Patrons fondly speak of stylist Shane's approach with children, with one customer championing the welcoming nature of the salon and expressing intentions to recommend it to family. The extensive expertise of stylists, including Tyler, who has been specifically applauded for remedying a previous unfavorable coloring, contributes beneficially to the salon's prestige. Moreover, the ambience of the salon earns commendation—characterized as beautiful, clean, and well-located, inviting return clientele. Long-standing relationships with stylists such as Lauren, coupled with their focus on maintaining hair health and awareness of current trends, also magnify the positive aspects of The Root Salon.

Concerns and Threads

The salon's service inconsistencies erect barriers to a universally endearing reputation. Certain reviews articulate dissatisfaction with hurried services and understated engagement from stylists, which compromise the perceived value of paid services. Complaints regarding a lack of expertise in diverse hair types, specifically 'ethnic' hair, suggest a deficit in inclusivity and training. A severe allegation includes management's demeanor, described as inconsiderate and dismissive during dispute resolution, underscoring issues in customer service. These negative points collectively underline an exigency for more consistent service quality, attentive personnel interaction, and an embracement of multicultural competency.

Frequently asked questions about The Root Salon

What services does The Root Salon excel at providing according to customer feedback?

Customers highlight children's haircuts, color adjustments, and longstanding care for maintaining hair health as services that The Root Salon excels in. Specific praises have been given to stylists for their friendliness, detailed explanations of services, and patience during consultations.

Are there any concerns regarding the salon's ability to handle different hair types?

Yes, some customers have raised concerns regarding the salon's capability in handling diverse hair types, particularly 'ethnic' 3b curly hair. These reviews suggest a need for the salon to potentially broaden their stylist training or improve communication about stylist specialties.

Has The Root Salon been reviewed positively in regard to their customer service?

The Root Salon has garnered mixed reviews about customer service. While some customers applaud the friendliness and professionalism of some staff members and stylists, others report dissatisfaction with communication, felt ignored during service, and experienced what they perceived as rude interactions with the management during conflict resolution.

Recent customer reviews and testimonials for The Root Salon

Leatrice Coleman

5-Star

9 months ago

We had the best experience ever today! My daughter needed a trim to even out her hair so we decided to check out The Root. Recommended by a friend. This was the best experience ever. Shane was amazing with our daughter. Super friendly, funny and explained everything he was doing before he would do it. The atmosphere is perfect and all of the staff were very friendly. I will be booking an appointment for my mom next! I think we have found our forever place! Service: Kids' cuts

CCG G

5-Star

a year ago

My highlights service felt rushed and ended up more stripy than I wanted. I literally said I don’t want stripes and that I like it well blended. I also showed them a picture of what i wanted. This was done by one of their more senior stylists too… I won’t be returning. 3 stars because it’s not absolutely terrible and they offer customers water, tea, etc. which is nice.

Lisa D'Alessandro

5-Star

a month ago

I had a wonderful experience at The Root Salon today. Amaya Destiny did a color, glaze and blowout for me and I absolutely love the way my hair looks and feels. She helped me decide on the color and was very patient. The color looks great! I've been to the Root Salon in the past with a good experience as well. Reception staff was very courteous as well. I will be re booking with Amaya again in the future and will probably bring my daughter and son in for haircuts.

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The Root Salon Reviews Summary

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Featured review

The Root Salon's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about The Root Salon

What services does The Root Salon excel at providing according to customer feedback?

Are there any concerns regarding the salon's ability to handle different hair types?

Has The Root Salon been reviewed positively in regard to their customer service?

Recent customer reviews and testimonials for The Root Salon

Satisfaction Score

Overall Rating

About The Root Salon