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The Liverpool Gift Co

The Liverpool Gift Co Reviews Summary

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Gift Shops | Liverpool

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122 Allerton Rd, Liverpool L18 2DG

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about The Liverpool Gift Co?

As of Jul 16, 2024, 9 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of The Liverpool Gift Co's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Love it so much

good card selection

amazing gift ideas

top quality service

Julie is amazing

Always able to find a gift

lovely place to shop

Owner or manger was too busy chatting

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 16, 2024
Last updated
July 16, 2024

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The Liverpool Gift Co's customer reviews analysis

Analyzing the recent customer testimonials for Voglio Inspirational Gift Ideas, it becomes evident that the store garners a generally positive reputation. The summaries of customer experiences are heavily weighted towards satisfaction both with the products offered and the customer service received. Notable praise is directed at the unique and ever-changing array of gift selections and cards provided by Voglio. The store is also commended for imbuing a shopping trip with added value through a friendly and personable atmosphere, frequently highlighted by mentions of the warmth of the owners, Julie and Mike. Furthermore, the store's location in the shopping area of Allerton Road is described as a draw in itself. A recurring theme across reviews is the store's perceived status as a staple in the community, coupled with its ability to consistently offer 'unique' and 'quality' items not found in larger retailers. These points collectively craft an image of a cherished local business with a dedicated customer base.

Positive Feedback

Customer feedback for Voglio Inspirational Gift Ideas predominantly underscores the distinctive and diverse selection of gifts and cards available, which seemingly caters to varied tastes and preferences. The frequent refreshing of the store's inventory is also appreciated, allowing regular customers to find new items on subsequent visits. The store's friendly and engaging service, often personalized by owners Julie and Mike, is another hallmark of customer experience. Shoppers feel welcomed and valued, contributing to the store's reputation as a 'go-to' place for gifts. The remark on service quality extends to the staff, who are described as 'helpful' and 'friendly,' ensuring that customers have a positive and enjoyable shopping experience. Moreover, Voglio's offerings are considered unique in comparison to larger retail options, with several customers expressing satisfaction at being able to find one-of-a-kind items.

Concerns and Threads

While the majority of customer reviews skew positive, there remains an isolated piece of criticism that casts a less favorable light on Voglio Inspirational Gift Ideas. A customer reported a negative experience wherein they felt disregarded by a manager or owner who was preoccupied with a conversation and not attentive to their service needs. This account is an outlier but still a significant indicator of potential shortcomings in customer engagement practices. Such an incident suggests that there may be occasions where the service level does not meet every customer's expectations, particularly when it comes to promptness and the staff's focus on customer assistance. These experiences, though few, can adversely affect the company's reputation and risk deterring potential repeat business.

Frequently asked questions about The Liverpool Gift Co

What kind of items can I find at Voglio Inspirational Gift Ideas?

Voglio Inspirational Gift Ideas offers a diverse array of unique and ever-changing gift items ranging from art, glassware, toys, homewares to a broad selection of greeting cards. Customers commend the store for having one-of-a-kind products that are not commonly found in larger retail chains.

Are the staff at Voglio approachable and helpful?

Yes, feedback consistently notes that the staff at Voglio, including the owners Julie and Mike, are very friendly and provide a warm welcome to shoppers. The team is described as helpful and committed to ensuring a quality customer service experience.

Is there a possibility I might receive inadequate service at Voglio?

Though the majority of customers report highly positive experiences, there has been at least one account of a customer feeling ignored by staff engaged in personal conversation. While this seems to be a rare occurrence, it is a reminder for the store to maintain consistent service standards for all customers.

Recent customer reviews and testimonials for The Liverpool Gift Co

The Liverpool Gift Co
Jamie
5-Star
3 months ago
Taken me forever to do this and I apologise but I went to this store to buy some art for my place in Dubai! Love it so much & glad I got some photos of it at JBR. Gorgeous work, thanks so much.
The Liverpool Gift Co
sam corkill
5-Star
4 months ago
I love this shop, we always get our cards here. There's a good card selection and great gift ideas that are always changing.
The Liverpool Gift Co
Lisa Webb
5-Star
2 years ago
This shop is the jewel in the Crown of the popular shopping area of Allerton Road. They have some amazing gift ideas , in store, from glassware, toys, homewards and so much more , you are always guaranteed a smile and a warm Liverpool welcome from owners Julie and Mike . I defy you to leave without buying anything , I love love love this shop .
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 75% of The Liverpool Gift Co's customers had a positive experience.

Positive
75%
Neutral
0%
Negative
12.5%
More details
The Liverpool Gift Co

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
9
reviews
Excellent
Good
Average
Fair
Poor
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About The Liverpool Gift Co

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