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As of Apr 07, 2024, 1464 customers have reviewed this business and rated it 4.2 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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The Hanoi Bike Shop's customer reviews analysis

The Hanoi Bike Shop appears to generally hold a positive reputation among patrons, with commendations often directed toward the quality of the food, particularly the tofu and other various Vietnamese dishes. Customers have praised the rich and authentic flavors of the cuisine offered, as well as the variety and quality of ingredients used. The atmosphere and location of the restaurant contribute to the overall customer experience, which is largely appraised as positive. However, there is a notable disparity in the quality of service received, with some guests reporting exceptional encounters with staff, while others recount experiences tarnished by slow service and staff appearing overwhelmed during busy times. This inconsistency in service quality seems to be a primary aspect that could affect the company's reputation if not addressed.

Positive Feedback

Customers frequently highlight the food quality at Hanoi Bike Shop as a major positive aspect of their dining experience. The restaurant's offerings, particularly the 'best tofu in Glasgow,' 'beef pho,' and 'chicken satay,' receive high marks for delivering authentic Vietnamese flavors. Additionally, the value for money, especially with promotions such as 50% off certain meals, is frequently mentioned as a draw for customers. The ambiance of the restaurant is praised for its rustic charm and is considered an asset to the overall dining experience. Service tends to be acknowledged as friendly and welcoming when the restaurant is not overburdened, and various options for vegetarians are appreciated by those with specific dietary preferences.

Concerns and Threads

Despite numerous positive reviews, Hanoi Bike Shop encounters criticism primarily in areas related to the service. Some customers have experienced slow service, with notably long waits for both food—sometimes as long as an hour for dishes like noodle soup—and drinks. These delays, coupled with incidents of spillages and the staff's visible struggle to cope during peak times, can detract from the dining atmosphere and customer satisfaction. In some cases, the quality of the dishes was deemed just 'fine,' not living up to expectations, further compounding the frustration caused by the slow service. The balance between the cost of dining and the perceived value also comes into question by some patrons, who feel the price point isn’t fully justified by the experience.

Frequently asked questions about The Hanoi Bike Shop

What are the standout dishes at Hanoi Bike Shop?

Customers often regard the tofu, beef pho, and chicken satay as standout dishes for their authentic and rich flavors. The banh mi has also been recommended for those looking for a tasty option.

How does Hanoi Bike Shop accommodate dietary restrictions?

Hanoi Bike Shop offers a variety of vegetarian options, ensuring that diners with dietary restrictions can find suitable and flavorful meals.

Can I expect quick service at Hanoi Bike Shop?

Service speed can vary; there are reports of excellent, attentive service, but during busy periods, some customers have faced slow service and delays. It's advisable to plan for potential wait times, especially during peak dining hours.

Recent customer reviews and testimonials for The Hanoi Bike Shop

Olivia

5-Star

2 weeks ago

Visited for lunch, during a trip to Glasgow last week. WOW! Absolutely delicious from start to finish, the “best tofu in Glasgow” certainly lived up to its name, in fact best tofu I’ve had. Beef pho was full of flavour, and the chicken satay was Devine. Great location and vibe, with Fantastic service from Jareen!! Thank you for a wonderful visit!! Highly recommend!! (I will be dreaming of the tofu for a long time!)

Lou Glasgals

5-Star

2 months ago

Our first time trying Vietnamese food with their 50% pho & pot & grill meals. Really yummy food & great value at 50% off! The steak bavette was a little underwhelming, needed a bit of rice or something for the price. The beef pho (I got extra noodles & an egg) & the ginger caramel chicken were really good! Loved the food, not much atmosphere inside which is why I rated it quite low on atmosphere. However, a good spot for a cold day!

John Gallacher

5-Star

7 months ago

This is my second visit to Hanoi and we were a bit disappointed by the service last night. My first experience visiting Hanoi with my wife was great and we loved the food and had good service. I raved about it and returned last night with my mother and two brothers. We waited ages for a drink. The food arrived and the waitress spilled the sauce over the table and wiped it up with a napkin. The food was delicious but the most disappointing part of last night was the staff were obviously harassed. They rushed from table to table and the stress ruined the ambiance. This is no criticism of the staff but they were unable to contain the pressure of how busy it was, and this spilled over to the atmosphere. Hanoi is a really great restaurant that is at risk of losing custom as the staff are literally run off their feet. It was unpleasant to watch and ruined a lovely return experience. Our food came to £119 for 4 so an extra member of staff may have just changed the atmosphere last night.

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The Hanoi Bike Shop Reviews Summary

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Featured review

The Hanoi Bike Shop's customer reviews analysis

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Concerns and Threads

Frequently asked questions about The Hanoi Bike Shop

What are the standout dishes at Hanoi Bike Shop?

How does Hanoi Bike Shop accommodate dietary restrictions?

Can I expect quick service at Hanoi Bike Shop?

Recent customer reviews and testimonials for The Hanoi Bike Shop

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