Tarzan Tree Removal, LLC appears to have a mixed reputation based on the diverse customer experiences reported in the reviews. Positive comments frequently mention promptness, professionalism, and clean-up post service as standout qualities of the company. These reviews portray the company as reliable and skilled, particularly highlighting the efficiency and courtesy of the crew, as well as their ability to handle complex tasks effectively without disrupting adjacent properties. However, there are serious concerns raised by some customers regarding unprofessional conduct, namely damage to property, and a lack of follow-through on promises to repair these damages. These negative instances, although less frequent than the positive feedback, create a significant impact on the company’s image, suggesting potential inconsistencies in service delivery and customer satisfaction. Issues with trust and reliability stemming from these poor experiences are noteworthy and could influence prospective clients' decision-making.
The positive aspects of Tarzan Tree Removal, LLC are prominent in the feedback from satisfied customers. Several reviewers praise the company for their punctuality and fast response times, often dealing with requests and providing services promptly, sometimes even on the same day. Customers express appreciation for the professionalism and expertise displayed by Joe and his crew, as they are reported to work efficiently, with significant progress evident in brief spans of time. The attention to detail in cleaning the work site after completion of the job is also recurrently mentioned as a positive trait. Many clients highlight the fair pricing offered by the company, noting the value for money, particularly when tackling extensive or challenging tasks. The reviews suggest that the overall positive customer experience is characterized by a combination of speed, quality, and professionalism, with an emphasis on leaving the serviced areas in a clean and tidy state.
Despite the commendations, a portion of the client feedback for Tarzan Tree Removal, LLC points to alarming negative aspects. Customers describe experiences of unprofessionalism, exemplified by damage caused to property during service without proper resolution. This includes serious issues such as the destruction of sidings and cable lines, which not only resulted in inconvenience but also in additional costs to the customers. A common thread in these negative reviews is the dissatisfaction with the company's response to these incidents—delayed, unfulfilled promises to repair damages, and poor communication post-service, including a lack of responsiveness to messages and phone calls. This has led to a perception of dishonesty and unethical business practices among these clients. The severity and response to such incidents tarnish the reputation of the business, suggesting a need for improved accountability and customer support.
Based on customer reviews, Tarzan Tree Removal is known for leaving the site clean and tidy after their services. They ensure that all debris from tree removal or trimming is cleared away, offering a hassle-free experience.
The company is commended for its ability to handle complex removals tactfully, managing to cut and remove limbs without disrupting neighboring properties. Reviews indicate that the crew is skilled in navigating challenging tasks while minimizing any potential impact on surrounding areas.
Based on some negative experiences shared by customers, it is advised to discuss potential property damage and resolution approaches with the company prior to engaging their services. While there have been instances of unsatisfactory follow-up on damages, it's advisable for customers to clearly understand the terms of service and remediation policies beforehand.
Tarzan Tree Removal offers professional tree services in Brooklyn, NY. Our certified arborists provide 24/7 emergency service, tree removal, pruning, and maintenance for residential and commercial clients. With affordable prices and a commitment to safety, we ensure the health and well-being of your trees and property. Get a free estimate today!
