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Oakwood Tree Services Reviews Summary

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Tree Services | Leeds

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82 Talbot Rd, Roundhay, Leeds LS8 1AH

Trustguide Rating

TrustScore®
A+
A
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F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Oakwood Tree Services?

As of Apr 15, 2024, 132 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Oakwood Tree Services's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 15, 2024
Last updated
April 15, 2024

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Oakwood Tree Services's customer reviews analysis

Evaluating the reputation of Oakwood Tree Services from the diverse range of reviews indicates a generally positive perception of the company's expertise and customer service. Several clients have praised the knowledge and professionalism of Stephen and his team, particularly noting their politeness, punctuality, and meticulous clean-up post-service. These attributes combined with the firm's competitive pricing appear to have garnered customer trust and recommendations. A recurring theme is the effective communication, with the team being appreciated for adhering to quotes and providing clear advice on tree health. However, a negative experience highlighted in a review points to possible issues with follow-up and customer management, specifically regarding responsiveness to quote requests and maintaining customer relations for repeat business.

Positive Feedback

Positive feedback for Oakwood Tree Services predominantly underscores their professional approach and execution of tree surgery and maintenance tasks. Customers have conveyed satisfaction with their work, noting the team's punctuality, hard-working nature, and affable disposition, even in challenging weather conditions. A strong suit of the company's service is the cleanliness and thorough tidiness following completion of the jobs. Moreover, the team's expertise and ability to shape and manage various plants, such as trees, shrubs, and hedges, in a manner that satisfies aesthetic preferences while maintaining plant health is highly appreciated. The competitive pricing and consistent quality of work have not only resulted in contentment but also recommendations to neighbors and repeat engagements.

Concerns and Threads

Amidst the numerous commendations, Oakwood Tree Services has faced criticism concerning customer service, specifically in the area of follow-ups and reliability over time. A long-standing customer expressed dissatisfaction with the service when attempts to get a quote were met with a lack of response. Despite repeated calls over a span of two months, there was an absence of the expected professional communication. This incident escalated to a point where the customer felt compelled to end the interaction sharply due to perceived dismissiveness, leading to an unrecommendable experience. This feedback highlights a potential gap in maintaining relationships with loyal customers and emphasizes the importance of consistent customer service, even outside of actual service delivery.

Frequently asked questions about Oakwood Tree Services

What types of services does Oakwood Tree Services offer?

Oakwood Tree Services specializes in a variety of arboricultural services including tree surgery, removal of large or small trees, pruning of trees and shrubs, and hedge trimming. They provide expert advice and can maintain trees in a healthy state, as well as offer structured pruning and shaping.

How does Oakwood Tree Services ensure customer satisfaction?

Customer satisfaction is upheld through their professionalism, punctuality, and efficient communication. The team endeavors to complete their work with minimal disruption and clean-up meticulously after service completion. They are known to adhere to their quotes and provide valuable advice on maintaining the health of trees and hedges.

Does Oakwood Tree Services provide quotes for their services and are they reliable?

Oakwood Tree Services offers quotes for their services, and several reviews indicate that they honor the quoted price. However, there has been an instance where customer follow-up on a quote was not managed satisfactorily, suggesting that while they generally provide reliable quotes, there may be occasional lapses in their communication process.

Recent customer reviews and testimonials for Oakwood Tree Services

Oakwood Tree Services
Paul Brattan
5-Star
a week ago
Used Oakwood Tree Services, after both seeing good reviews and getting a fair quote, to remove many large overhanging branches from two trees at the back of our garden. Stephen, who is clearly very knowledgeable in his field of work, and his team were very polite and professional and cleared up everything that had come down. We are very happy with the result and would not hesitate to use again.
Oakwood Tree Services
Kathleen Gallagher
5-Star
4 months ago
I would highly recommend Oakwood Tree Services. They arrived on time & worked hard all day. They cut down two huge conifers and cut back a massive beech hedge. All in one day with excellent humour and a positive, friendly attitude. They tidied up at the end. I couldn’t fault them. The price was highly competitive. Very good value. Thank you so much for a great job!
Oakwood Tree Services
Siobhan Oliver
5-Star
a month ago
I had these guys out to get some advice and work done on a much loved but very lopsided tree. They gave me a quote which they stuck to, explained the options available to me to keep the tree in a healthy state, turned up exactly when they said they would and completed the work quickly and efficiently. I had forgotten to review them at the time (sorry guys!) But was just reminded now as I am about to recommend them to my neighbour. Highly recommend.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Oakwood Tree Services's customers had a positive experience.

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Oakwood Tree Services

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
132
reviews
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About Oakwood Tree Services

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