An analysis of the recent customer reviews for Harris & Sons Tree Specialists reveals a positive overall company reputation, with a focus on professionalism, promptness, and value for money. The company has garnered praise for its efficient and professional style of work, often highlighted by customers' commendation of the tree specialists' timely arrival and completion of tasks. High marks are consistently attributed to their friendly and professional service. Nonetheless, there have been instances of communication lapses, as seen in a customer's unfulfilled request regarding the retention of wood chips for mulch, which was reportedly not followed as agreed upon. Another customer noted dissatisfaction with the extent of tree trimming and had an unfortunate incident with a lead technician exhibiting unprofessional behavior and inadvertently cutting a fiber optic cable. It appears these instances are exceptions rather than the norm, but they still contribute to a nuanced understanding of the customer experience.
Positive aspects of customer feedback highlight Harris & Sons Tree Specialists' strengths in various areas. Clients frequently commend the company for their efficiency, noting that jobs are often completed in a timely manner, sometimes taking less than an hour. Cost-effectiveness is another recurrent theme, with numerous reviewers mentioning that the prices were reasonable or lower than competitors'. Professionalism is also a common thread; customers describe the staff as friendly, helpful, and professional. The quality of work is consistently praised, including thorough post-job cleanups. Furthermore, the company's responsiveness to emergency situations, such as storm damage, and their ability to provide estimates and services promptly are considered valuable attributes. Overall, the customers seem to appreciate the wide range of quality wood products offered and the friendly service, and many express a likelihood of recommending the company to others.
On the downside, customers have noted a few areas where Harris & Sons Tree Specialists could improve. A notable concern is communication, particularly regarding the clarification of services to be provided. This was exemplified by a customer who did not receive the wood chips from their trees despite multiple requests. Another issue involved a lead technician's unprofessional demeanor while also failing to inform the customer about the completion of work or the accidental cutting of a fiber optic cable. Such incidents point to a potentially larger issue with service consistency and customer care protocols. While the work quality is usually praised, there have been instances where a customer felt their trees were not trimmed back as much as desired, suggesting a need for clearer discussion on service expectations. These negative experiences, although relatively infrequent, do indicate areas where the company could enhance its customer service experience.
While Harris & Sons Tree Specialists typically accommodate such requests, it is important for customers to ensure that these details are clearly agreed upon and documented in the work order to avoid any misunderstandings.
The company is noted for its prompt response in emergencies, providing quick estimates and timely scheduling of services to address damage caused by storms or other urgent situations.
If the trimming or pruning does not meet your expectations, it is recommended to communicate your concerns immediately with the service team. For future services, discuss and outline your specific expectations prior to the commencement of work.
Harris and sons tree specialist is a licensed bonded and insured tree service that has many years of experience removing and trimming trees at an unbeatable cost. We are family owned and operated and been serving Arizona since 1971.
