SUSHISAMBA London presents a mixed but generally positive company reputation, underscored by its ambiance, quality of food, and exceptional service. While the overall customer experience seems satisfactory for most, there are several areas where expectations are not consistently met. Positive mentions often highlight the ambiance, attentive service, the quality and presentation of dishes, as well as the remarkable views from the venue. However, recurring themes in negative feedback touch upon service-related issues such as a strict dining time limit, rushed service, and an unaccommodating reservation system. There are also remarks on the excessive noise level and occasional inadequate table settings that do not provide the anticipated scenic views. Another aspect mentioned is the disparity between the price and certain elements of the dining experience, such as the use of disposable chopsticks and experiences with untidy cleaning practices.
Customers are consistently pleased with the ambiance, service, and food quality at SUSHISAMBA London. Many reviews commend the beautiful views and refined decor that contribute to a memorable dining atmosphere. The food receives high praise for its taste and presentation, especially dishes such as the black cod, tempura, and various tasting menus. Service staff, notably Paola, Carlos, Tony, GENNY, and KATHERINE, are frequently mentioned for their exceptional and friendly service. The flexible accommodation in extending dining times due to delays and attentive waiters are also appreciated. Customers celebrating special occasions report an enriched experience, indicating that SUSHISAMBA is perceived as a fitting venue for such events.
Several aspects of SUSHISAMBA London's customer experience detract from its overall reputation. A considerable number of guests report dissatisfaction with the strict 120-minute dining time, especially when exacerbated by slow service leading to a rushed meal. The loud music, resulting in an overly noisy atmosphere, is a repetitive concern. Disappointment is also evident when seating arrangements fail to meet expectations, with some tables lacking the promised views. Criticism extends to details like the use of disposable chopsticks, which some guests find incongruent with the upscale dining experience and price point. Issues with cleanliness and unfriendly staff appear sporadically, affecting the perceived value and comfort of the experience. Additionally, customers have had stressful experiences due to miscommunications about dining slots and felt pressured to vacate their tables prematurely.
To increase the chances of getting a table with a good view, make sure to specify your preference when making a reservation. However, note that requests are not guaranteed and might be subject to availability and restaurant occupancy.
Yes, there is a 120-minute dining time limit for guests. It's advisable to discuss any concerns about service pace with your server upon arrival to ensure a comfortable dining experience within this time frame.
Prices at SUSHISAMBA London are on the higher end, reflecting the premium dining experience. Expect to pay around £100 per person for a multi-course meal, excluding drinks. The restaurant offers a range of menus to cater to different budgets and preferences.
Creative Japanese & Latin American sushi in contemporary surroundings, plus cocktails.
