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Kyoto Sushi & Grill
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Kyoto Sushi & Grill Reviews Summary

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Sushi Restaurants | Birmingham

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72 Hurst Street The Arcadian, Birmingham B5 4TD

Trustguide Rating

TrustScore®
A+
A
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F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Kyoto Sushi & Grill?

As of Apr 13, 2024, 1492 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Kyoto Sushi & Grill's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 13, 2024
Last updated
April 13, 2024

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Kyoto Sushi & Grill's customer reviews analysis

Kyoto Sushi & Grill enjoys a strong reputation with the majority of customers finding the dining experience exceptional, as evidenced by the consistent praise in recent reviews. The restaurant's 'buffet' option appears to be a particular highlight, offering an array of dishes, from sushi to hot food, and is described as both fresh and value for money. Efficient and friendly service is frequently commended, along with the cleanliness and organization of the establishment. Notably, customers find the pricing for children distinct yet acceptable, based on the age of the child. Overall, despite the restaurant's success in offering a variety of flavors and high-quality food, there are indications of diminished experiences for some customers. However, such instances appear to be infrequent compared to the overarching positive feedback.

Positive Feedback

Customer feedback for Kyoto Sushi & Grill is predominantly positive. Exceptional aspects include the stunning presentation and quality of both sushi and cooked-to-order meals. The 'buffet' option is lauded for its freshness, substantial quantity, and perceived good value. Staff receive recognition for being cheerful, efficient, and helpful, with specific mentions of their thorough explanation of the ordering process. The restaurant's environment is praised for its cleanliness and tidiness. The expansive selection of dishes, accommodating various tastes including vegetarian and pescatarian options, and the generous buffet system allowing multiple rounds of orders are also appreciated. Additionally, the ability of the staff to address specific needs such as providing take-out boxes or adjusting to seating requirements exemplifies their attentive service.

Concerns and Threads

While reviews for Kyoto Sushi & Grill are predominantly positive, there are a few areas where the restaurant falls short for some customers. One recurring issue is a sense of decline in the overall dining experience since previous visits, although the specifics of such decline are not uniformly cited across the feedback. Some instances of less-than-ideal dish quality, such as dry chicken, are sporadically mentioned. A distinct critique relates to the potential for overordering, with the restaurant imposing a charge on wasted food, which could put pressure on customers to finish their meals despite fullness. Furthermore, albeit rare, some dishes did not meet the personal taste preferences of patrons. Finally, the ordering experience, particularly during peak times, has led to feelings of being rushed, which slightly detracted from the enjoyment of the meal.

Frequently asked questions about Kyoto Sushi & Grill

Is the buffet option at Kyoto Sushi & Grill a good value for money?

Yes, according to customer feedback, the buffet option is considered value for money, providing a generous amount of freshly prepared sushi and hot dishes in its all-you-can-eat format.

Does Kyoto Sushi & Grill cater to specific dietary needs like vegetarian or pescatarian choices?

Yes, the restaurant offers a variety of dishes suitable for vegetarians and pescatarians, including udon noodles, vegetable gyoza, and a wide selection of sushi.

Is it recommended to reserve a table for weekend dining at Kyoto Sushi & Grill?

Customers highly recommend making a reservation before visiting on the weekend due to the popularity and potential for busy dining periods at the restaurant.

Recent customer reviews and testimonials for Kyoto Sushi & Grill

Kyoto Sushi & Grill
Lee Shevlin
5-Star
3 months ago
Absolutely Phenomenal. And we genuinely ate all of this! Just the two of us. Food is genuinely stunning. Our new favourite restaurant. Sushi is sublime. The food cooked to order is wonderful. Service was cheerful, efficient, knowledgeable and friendly. We had an exceptional time and cannot wait to come back.
Kyoto Sushi & Grill
Adam Lawton
5-Star
2 months ago
We had the "buffet" option which is prepared fresh to order, brought to the table & tasted amazing. We all ate a substantial amount and I would definitely say it is value for money, even just for the amount of sushi we ate. Even more so with the fact we had hot food as well. Staff were friendly & explained how it all worked with ordering. The restaurant was clean & tidy. Would highly recommend if you're a fan of sushi or Japanese cuisine.
Kyoto Sushi & Grill
Edwould Zilla
5-Star
a week ago
Sadly Kyoto gone downhill since the last time i been here. Food still decent and quick service. I only had the buffet style menu. Very simple to order. You have a paper with a list of the menu, mark how many you want (10 items for 4 people(be more if more people or less with less people)) give it to the waiter and repeat the process untill you full. Bare in mind now to over order as they will charge waste and its good manners not to waste. Still a great buffet shish style restaurant.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Kyoto Sushi & Grill's customers had a positive experience.

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Kyoto Sushi & Grill

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
1492
reviews
Excellent
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About Kyoto Sushi & Grill

Sushi Restaurants
Relaxed destination offering Japanese delicacies & desserts, plus a take-out option.
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