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Kanpai Sushi Reviews Summary

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Sushi Restaurants | Edinburgh

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8-10 Grindlay St, Edinburgh EH3 9AS

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Kanpai Sushi?

As of Apr 04, 2024, 974 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Kanpai Sushi's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 4, 2024
Last updated
April 4, 2024

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Kanpai Sushi's customer reviews analysis

The overall reputation of Kanpai Sushi is characterized by a mix of positive customer experiences highlighting the quality of food and specific dishes, as well as notable negative experiences pertaining to service issues. The reviews collectively suggest that while the restaurant offers flavorful and creatively presented sushi, along with other Japanese dishes, there are operational inconsistencies that impact the dining experience. Positive remarks often emphasize the freshness and taste of the sushi, the variety of the menu, and pleasant dining ambiance. Conversely, recurring negative feedback revolves around slow service, issues with booking and seating, and a lack of communication from the staff, leading to frustrated customers. Additionally, there are mentions of portion sizes being unpredictable, which has caused some dissatisfaction among patrons.

Positive Feedback

Customer feedback on Kanpai Sushi frequently celebrates the restaurant's culinary offerings, with many diners expressing admiration for the quality and taste of the sushi. Food items such as the Dragon sushi, tuna belly tartare, and a variety of ice creams receive high praise for their flavors and execution. The restaurant's environment is described as having a modern decoration and a lively atmosphere. Positive experiences also highlight a calm and quiet ambiance, which contributes to a relaxed dining experience. The sushi counter's visibility adds an element of interest for diners intrigued by the preparation process. Furthermore, the extent and creativity of the menu appear to be a significant draw for repeat and new customers alike.

Concerns and Threads

Negative aspects of customer feedback primarily center on service issues at Kanpai Sushi. There are reports of slow service during busy periods, with staff appearing stressed and overwhelmed, leading to confusion with orders and even instances of diners being abruptly rushed to finish their meals. This indicates potential issues with front-of-house management and staffing levels. Complaints about portion sizes being smaller than expected and discrepancies in how different customers are treated suggest inconsistencies in service delivery. Such experiences have led some patrons to question the value for money, as well as the authenticity of the dining experience at the restaurant.

Frequently asked questions about Kanpai Sushi

Should I make a reservation before dining at Kanpai Sushi?

Yes, it's highly recommended to book a table in advance, especially if dining in a large group or visiting during peak times, as the restaurant is relatively small and can get quite busy.

Does Kanpai Sushi offer a variety of menu options?

Yes, Kanpai Sushi boasts an extensive menu that includes a wide array of sushi rolls, sashimi, and Japanese fusion dishes, along with creative and delightful desserts.

Are there any common issues with service at Kanpai Sushi that I should be aware of?

Some reviews note service-related issues, such as slow service during busy hours, delays in receiving orders, and a lack of communication from staff about seating and dining time restrictions. It may be beneficial to visit during less busy times for a more relaxed experience.

Recent customer reviews and testimonials for Kanpai Sushi

Kanpai Sushi
Monica
5-Star
3 months ago
Surprisingly a good gem. Food is amazing. Went there for a quick lunch without reservation and got lucky we got a table. Place is quite small so would recommend to book a table if you come with a big party or for dinner. Definitely will come back if I go to Edinburgh again.
Kanpai Sushi
vera s
5-Star
8 months ago
I have visited Kanpai Sushi twice for lunch in the summer of 2021 in a small group and a dinner in a larger group recently. Really nice: - extensive menu, large restaurant that is relatively calm and quiet with the sushi chefs working at a visible counter. - the ice creams are delicious - some of the sushi dishes are creative and delicious too (liked the maki wrapped in buckwheat) Room for improvement: - the service can get rather slow in the busy times and we got some of our orders confused while acting annoyed :( - the sizes of the dishes are difficult to predict, some nigiri sushi and sashimi can be very small. Make sure to confirm. I would probably try it again when it's calmer for lunch.
Kanpai Sushi
Rebeca Oliver Segarra
5-Star
9 months ago
We wanted good sushi and we definitely found it! Such an amazing place. We had the tuna belly tartare which was so so tasty, the tuna was like butter. Also, a variety of different sushi rolls and for dessert ice cream for sharing 🍨 with 3 scoops of white sesame, black sesame and green tea and I it was so so delish. The perfect desert to finish an incredible meal. I can’t recommend this place enough. We will definitely be back.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Kanpai Sushi's customers had a positive experience.

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Kanpai Sushi

Overall Rating

TrustScore®
A+
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Overall Rating
4.6
/5
974
reviews
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About Kanpai Sushi

Sushi Restaurants
Intimate sushi and Japanese dining with sake menu to take at kitchen counter or in private rooms.
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