Steak and Company - Leicester Square has garnered positive acclaim for their exceptional service, quality of food, and welcoming ambiance. Multiple reviewers commend the attentive and helpful staff, often mentioning the staff by name, indicating a personal touch in service. The restaurant's accessibility features, such as wheelchair accessibility, are also highlighted, showing their consideration for all guests. Notably, the steaks receive high praise for taste and quality, underscoring the restaurant's ability to fulfill its central offering. However, concerns noted include the portion sizes, pricing, and the additional costs for sides and sauces, which some patrons felt detracted from the perceived value. The change from a focus on steaks served on hot stones to a broader menu has left some long-term patrons dissatisfied with the shift in dining experience. Despite these concerns, the overall customer experience trends positive with repeat recommendations and acknowledgments of the restaurant’s bustling atmosphere and prime location.
Feedback from customers is overwhelmingly positive regarding the quality of steak, citing it as delicious and well-prepared. The attentive and friendly staff contribute to a pleasant dining experience, with mention of accommodating special requests and providing assistance to those with medical conditions. The available vegetarian options and the halal menu showcase the restaurant's efforts to cater to diverse dietary needs. The positive atmosphere is uplifted by praises of specific employees who have gone above and beyond in delivering excellent service. Accessibility considerations are also well-received, reinforcing the establishment's inclusive approach. Affordability, given the central location and the quality of cuisine offered, comes across as a surprising and welcome aspect of the restaurant's offering.
Despite the overall satisfactory feedback, there are salient concerns from patrons that cannot be overlooked. The primary issues revolve around portion sizes and cost-related matters. Patrons have expressed dissatisfaction with the smaller portion sizes, particularly noting instances where it left them 'hungry.' The added expense for sides, sauces, and service charges appear to exacerbate this sentiment of insufficient value. Some guests also criticized the lack of transparent communication regarding meal preparation times. Additionally, a shift away from the restaurant's traditional 'steak on hot stones' approach has alienated some of the long-standing customers. A few customers have indicated that they are unlikely to return due to these changes and that their previous experiences no longer align with the new direction of the restaurant.
Yes, the restaurant provides level access from the street and is equipped to accommodate guests in wheelchairs without the need for a ramp.
Steak and Company offers vegetarian options, such as the Beyond Burger, and has a full halal menu, appealing to diverse dietary preferences.
Yes, besides the prices listed on the menu, customers should be aware that sauces, sides, and a 12.5% service charge may be added to the bill. The service charge may not be optional, so guests should inquire about it when ordering.
Steak served on hot stones in simply-decorated brasserie with exposed bricks and outdoor seats.
