Viva Brazil Liverpool logo

Viva Brazil Reviews Summary

Unclaimed

Steak Restaurants | Liverpool

Claimed

36 Castle St, Liverpool L2 0NR

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Viva Brazil?

As of Apr 16, 2024, 2128 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Viva Brazil's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 16, 2024
Last updated
April 16, 2024

Own this business?

Claim your Trustguide profile ans start building genuine reltionship wih your customers.
Claim it today

Viva Brazil's customer reviews analysis

The reviews for Viva Brazil Liverpool present a diverse range of experiences from various customers, suggesting a complex reputation for the establishment. Positive evaluations generally commend the quality and variety of meats offered in the rodizio style service, as well as the salad bar and the novelty of the dining experience. These reviews often praise the responsiveness and professionalism of the staff, as well as the ambiance of the restaurant. However, negative remarks are notably concerned with the value for money, with some diners finding the dishes, particularly the meat, to be inconsistent in temperature and texture. Comparisons with competing rodizio-style restaurants indicate that Viva Brazil may be falling behind in terms of food quality and selection. Complaints about customer service, including perceived rudeness or inattentiveness from the waitstaff, contribute to the critical feedback, detracting from the company's reputation. The mixed feedback indicates an overall inconsistency in customer experience, with the restaurant excelling in certain areas while falling short in others.

Positive Feedback

Positive customer feedback for Viva Brazil Liverpool heavily emphasizes the quality of the food served, especially the rodizio especial, which is highlighted for providing a varied and delicious selection of meats. Satisfied customers appreciate the regular service of meat and the option to control the pace of their dining experience using a 'traffic light' system. The availability of unlimited trips to the well-stocked salad bar has also received favorable mentions. Additionally, the proactive and professional service provided by the staff has been recognized as a significant contributor to the positive dining experience. The ambiance and atmosphere are often described as pleasant, and the presence of entertainers, such as a magician, is noted as a delightful touch. Overall, many reviewers recommend Viva Brazil for its unique dining experience and commend the attentive service that enhances their meal.

Concerns and Threads

Key negative aspects highlighted in customer feedback revolve around perceptions of value and service inconsistencies. A portion of diners found the meat options to be of varying quality, with reports of some meats being chewy or served cold, diminishing the dining experience. The negative reviews also draw attention to the pacing of service, with some customers experiencing slow delivery of meats to their tables. Comments on the salad bar offerings indicate a perceived lack in variety and size compared to other similar restaurants. Customer service has elicited criticism as well, with instances of perceived rudeness from waitstaff leading to uncomfortable dining experiences. Comparisons to competitors suggest some diners believe Viva Brazil is not maintaining industry standards, leading to disappointment and reducing the likelihood of return visits from these guests.

Frequently asked questions about Viva Brazil

What are the rodizio options available at Viva Brazil Liverpool?

Viva Brazil Liverpool offers two rodizio choices: the rodizio especial allows for one serving of up to seven different meats at £28.95, while the full rodizio provides unlimited servings of all meats offered at £38.95. Both options include unlimited access to the salad bar.

What are the ambiance and entertainment like at Viva Brazil Liverpool?

The ambiance at Viva Brazil is often described as friendly with a pleasant atmosphere. Some customers have reported the presence of entertainers, such as magicians, adding to the overall dining experience.

Have there been any concerns regarding the quality of food or service at Viva Brazil Liverpool?

Some customers have reported concerns about the consistency of food temperature and texture, suggesting that the meat can be chewy or cold. Additionally, there have been occasional complaints about service, including slow meat service and perceived rudeness from the waitstaff.

Recent customer reviews and testimonials for Viva Brazil

Viva Brazil
Leanne Clarke
5-Star
3 days ago
I came here with my sister in search of some delicious food & we were not disappointed! We both had a rodizio especial, which was £28.95 and a pint of Coke. The especial allowed you to have 1 serving of up to 7 different meats, including lamb and steak. They also offered a full rodizio, which was £38.95, and allowed you to have unlimited servings of all the meats on offer. They both included unlimited trips to the salad bar, which included chips, sautéed potatoes, garlic mash, salad, rice, and much more! The food was absolutely amazing and the meat was brought round on a regular basis, although you could turn your traffic light to red to say you didn't want any more, until you turn it back to green! The service was great and it was quite busy for a Wednesday evening! Overall, I would definitely recommend this place!
Viva Brazil
tan shi ying
5-Star
6 months ago
Was amazed at how professional their services was. Kept asking about our preference and if everything was OK. One of the staff even went in to take a nicer meat for me as I was busy snapping photos. Ordered the full rodizio and had all of the meat options on the menu. Meat was juicy and well marinated. Had a variation of things at the salad bar too. You will definitely love the cinnamon pineapple 🍍!
Viva Brazil
Stacey Lavery
5-Star
a week ago
It's been about 10 years since I was last here and wanted to try again after spending all our Rodizio time in Fazenda! I would recommend you go to Fazenda. The 3 stars was entirely for our Waiter, Mohammed who was fab! Lunch time salad selection was poor compared to other restaurants of same cuisine. Some of the meats were really sinewy. I ordered peppercorn sauce but beef gravy came to me instead so I raised the issue and the sauce was brought back out with crushed pepper on top! 🤦🏼‍♀️ When I sent it back, they told me it was their version...it was NOT peppercorn sauce. I felt like I was being unreasonable The plates are also really small here and you are given just one whereas in other restaurants you can get extra side plates for the salad bar. It's falling behind in my opinion. 5mins in the opposite direction to Fazenda.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Viva Brazil's customers had a positive experience.

Positive
Neutral
Negative
More details
Viva Brazil

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
2128
reviews
Excellent
Good
Average
Fair
Poor
More details

About Viva Brazil

Steak Restaurants
Chic Brazilian restaurant with meat carvers moving from table to table, plus a charcoal barbeque.
Expand