This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Kyloe?
As of Mar 22, 2024, 1023 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Kyloe's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
Trustguide
Published on
March 22, 2024
Last updated
March 22, 2024
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As of Mar 22, 2024, 1023 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Kyloe appears to have established a strong reputation for its high-quality culinary offerings and exceptional service, positioning itself as a premium dining destination in Edinburgh. The recurrence of praise for the knowledge and helpfulness of staff members suggests comprehensive training and a commitment to good customer service, which enhances the overall dining experience. Additionally, the unique aspects of dining, such as the choice of steak knives and detailed explanations of meat cuts, contribute to a distinctive and memorable experience. Reports of a chic atmosphere with appealing décor and views complement the attention to quality on the plate. However, a singular incident of culinary dissatisfaction due to a burnt offering underscores the importance of consistent execution in the kitchen, especially when premium prices are charged. Nevertheless, a quick and accommodating service response to the aforementioned issue indicates that customer satisfaction remains a high priority for Kyloe.
Positive Feedback
Evaluating the recent feedback for Kyloe indicates several notably positive themes emerging. Customers continually praise the quality and taste of the food, particularly the steaks, citing them as 'divine', 'impeccable', and 'awesome'. The presentation and preparation of meals are also highlighted, suggesting a strong emphasis on high culinary standards. Moreover, the staff's expertise and friendliness receive repeated commendations, signaling an emphasis on outstanding service culture. Patrons appreciate the elaborate explanation of the meat offerings and value the informed recommendations provided. The overall ambience is often described as chic and welcoming, augmented by the restaurant's interior, which contributes positively to the dining experience. Finally, the unique touch of selecting one's own steak knife has become a memorable novelty for guests.
Concerns and Threads
Despite overwhelmingly positive feedback, there are isolated critiques that pinpoint areas for potential improvement. An instance of dissatisfaction was reported concerning the taste of a specific meat cut that had a burnt flavor, suggesting that culinary consistency may occasionally falter. This highlights the need for meticulous attention to detail in the preparation and grilling of meats, as expectations are high in light of the pricing. While the service team's prompt resolution and offer of a discount ameliorated the customer's concern, the experience underscored the importance of maintaining a flawless dining experience. Additionally, one minor comment about the restaurant's lighting being too dim for comfortable menu reading indicates that ambiance adjustments could enhance the comfort for some patrons.
Frequently asked questions about Kyloe
Do I need to book a table in advance for Kyloe?
Yes, due to Kyloe's high demand, it is recommended to book in advance to secure a table for your preferred date and time.
Is Kyloe suitable for special occasions?
Kyloe is highly suitable for special occasions, offering a premium dining experience with a particular focus on quality steaks and excellent service.
Can diners select their own steak knives at Kyloe?
Yes, diners at Kyloe have the unique opportunity to choose their own steak knives, adding a personalized touch to the dining experience.
Recent customer reviews and testimonials for Kyloe
Michael H.
5-Star
a month ago
The food was amazing, and the staff was so helpful and explained how the meats work and what knives you should choose with the dish you chose. The atmosphere was great as well. The culinary experience was one of the best in edinburgh! I definitely do recommend visiting again in the future. The wine choice was extensive and they were tasty.
I do recommend booking in advance to secure a table as it’s a high demand place. truly amazing, thank you!
Rory Harper
5-Star
a month ago
My partner and I visited for an impromptu early Valentines and felt we'd finally found the perfect time to use our gift card. Needless to say, we were not disappointed by any aspect of our visit.
The restaurant sits above The Huxley and is very chic with an almost a 60s or 70s feel with excellent views over Princes St and Queensferry St.
The service was excellent from our arrival, and our server Olivia was very friendly and incredibly knowledgeable. The daily specials, along with their regular cuts, were explained in amazing detail, and the opportunity to choose our own steak knife was definitely a novelty we both enjoyed.
The food was simply divine. The steak was perfectly cooked, and the sides were fantastic! We went for the wagyu and the Hardiesmill cut of the day, both incredibly reasonably priced.
Overall, our bill came to just over £100 (before gift card). The price tag was undoubtedly worth it. Kyloe is definitely somewhere for a special occasion, or if you fancy splashing out just a little more for 10x the quality.
Outstanding!
Martina Solimeo
5-Star
a month ago
Beautiful restaurant, great food! The staff is knowledgeable and gave us recommendations on what to choose, it was lovely to talk to one of the waiters at the end of the meal, she gave us many recommendations about Scotland and what to visit and she was a lovely and kind woman (from Poland sorry forgot the name!!). We loved the steak and the beef chips, quality is amazing!
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