Silk Nails Spa has largely established a positive reputation among its customers, as evidenced by the favorable comments regarding their cleanliness, professionalism, and the quality of their services. Several customers expressed high satisfaction with specific technicians and the care taken during their treatments, noting the detailed, gentle, and time-attentive manner in which services are provided. Recurring praise includes the spa's hygiene practices, the gentle handling of conditions like ingrown toenails, and the indulgent elements such as massages with warm cream. However, concerns have been raised about the organization of appointments, transparency in service charges, and the quality and finish of some nail services. These isolated incidents suggest that while many customers enjoy consistent, high-quality experiences, there are occasional lapses in service and communication that impact the spa's overall reputation.