This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Sicilian Pastry Shop?
As of Apr 13, 2024, 368 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Sicilian Pastry Shop's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
Trustguide
Published on
April 13, 2024
Last updated
April 13, 2024
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As of Apr 13, 2024, 368 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
The Sicilian Pastry Shop in Edinburgh appears to enjoy a generally positive reputation for its offerings based on the customer reviews provided. A recurring theme is the high esteem in which both the quality and the taste of the pastries and cakes are held. The shop seems to cater successfully to recurring customers as well as to those celebrating special occasions like birthdays. Notably, the pricing is frequently lauded as reasonable, if not outright inexpensive, which suggests the shop provides good perceived value for money. While there is a strong trend of satisfaction with the product range and flavor, a significant complaint regarding customer service has been highlighted, indicating that even a reputable establishment can experience lapses in service standards under certain conditions, potentially impacting the overall customer experience.
Positive Feedback
The predominant positive aspects of the Sicilian Pastry Shop include the quality and taste of its cakes and pastries, which are consistently described as 'delicious', 'fresh', and 'mouthwatering'. The ability of the shop to garner repeat business is evidence of customer satisfaction, indicating a loyalty to the brand and its offerings. Further, the testimonials emphasize the variety available, including delicacies like Black Forest cakes and specialty items such as arancini, which cater to diverse customer preferences. Moreover, affordability emerges as a clear advantage, with several reviews noting the pastries are 'super cheap' and represent a good value for money. The accessibility of the shop for last-minute purchases and the option to personalize cakes contribute positively to the convenience factor that customers experience.
Concerns and Threads
Despite numerous commendations, the Sicilian Pastry Shop has attracted criticism for concerns over customer service. In a detailed account, a customer expresses dissatisfaction with the staff's behavior, describing it as 'arrogant' and unattentive. Issues highlighted include a lack of prompt service, a perceived disregard for customers' time as they waited without being acknowledged, and a disorganized response to feedback when the concern was raised. The incident points to potential systemic issues within the shop's customer service culture. This negative experience suggests that while the products may meet or exceed expectations, there are aspects of customer interaction and service that require attention and improvement.
Frequently asked questions about Sicilian Pastry Shop
Can I order a cake for a special occasion from the Sicilian Pastry Shop in advance?
Yes, you can order birthday and other cakes for special occasions in advance. It is recommended to place your order ahead of time to ensure availability.
Does the Sicilian Pastry Shop offer a wide selection of pastries?
Absolutely. The shop offers a wide selection of cakes, pastries, and baked goods, including Italian specialities and fresh cream options.
Is there anything I should be aware of when visiting the Sicilian Pastry Shop?
Customers recommend visiting early to ensure you have a full selection to choose from, as popular items like the Black Forest Gateau may sell out quickly.
Recent customer reviews and testimonials for Sicilian Pastry Shop
Rohit Roy
5-Star
3 months ago
One of the best cake shops in the city of Edinburgh. I ordered a birthday cake for my daughter's 2nd birthday las year in 2022. Also I have ordered a cake today for my daughter's 3rd birthday. The quality, quantity and everything is just awesome and taste is mouthwatering. This should be the first go to shop for ordering birthday and other cakes. Highly recommended...
Nithya Nair
5-Star
a month ago
Amazing cakes and pastries at super cheap prices with absolutely no compromise on the quality! Highly recommended! Things sold out quickly so make sure you visit as early as possible to get choices. (Eg: Black Forest Gateau gets sold out by 10am most days)
Andrew Pickavant
5-Star
2 weeks ago
An absolute gem of a cake/pastry shop. Took away a selection of pastries when staying nearby during a visit, and they were sublime. All fresh, all tasty - all excellent. Plus, the service was swift. Would heartily recommend!
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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