This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Rough Hand Made?
As of Apr 07, 2024, 1027 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Rough Hand Made's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source
Created by
Trustguide
Published on
April 7, 2024
Last updated
April 7, 2024
Own this business?
Claim your Trustguide profile ans start building genuine reltionship wih your customers.
As of Apr 07, 2024, 1027 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Rough Hand Made has garnered a strong reputation as discerned from the latest reviews, with the bakery's location at Albert Docks in Liverpool particularly noted for high-quality products and customer experience. The customers unanimously praise the freshness and quality of pastries, indicating a consistent positive reception to the food offerings. Observations of a busy and brisk environment suggest a popular and well-patronized establishment. A feature repeatedly appreciated by customers is the visible process of baking, enhancing transparency and engagement. The polite staff, coupled with efficient service, contributes to a favorable ambiance, although there is mention of potential improvement in staff friendliness. The limited seating capacity does not significantly detract from customer satisfaction, as the scenic outdoor views compensate for the indoor space constraints. Additionally, the practice of donating unsold items to charities has been noted, positively reinforcing the company's community-centric values.
Positive Feedback
Key positive aspects distilled from the customer feedback focus on the superior quality of pastries offered by Rough Hand Made, particularly the croissants which are frequently described as exceptional and best-in-class. The vivid descriptions mention 'out-of-this-world pastries,' 'unreal croissants,' and 'perfect shortcrust pastry,' underscoring product excellence as a major driver of satisfaction. The experience of watching bakers at work substantiates the claims of freshness and craft. Additionally, efficient service despite a busy environment, a reasonable pricing structure, and an atmosphere conducive to family enjoyment resonate well with customers. The dedication to freshness is clear with references to the 'serve yourself' approach and the policy of ensuring pastries are freshly available with no signs of stale offerings. These aspects are likely to be key attractions for prospective customers.
Concerns and Threads
While feedback is overwhelmingly positive, there are minor criticisms that provide opportunities for improvement. Some customers have noted that the busy nature of the bakery can lead to small seating space being overrun quickly, which necessitates enjoying purchases outside. Although the external views are appreciated, this indicates that expanded seating could enhance the customer experience. There is also an isolated mention of the desire for warmer pastries upon purchase, and possibly an improvement in staff friendliness could be considered, despite the acknowledgment of the fast-paced and busy environment the employees work in. These minor points, however, do not overshadow the predominantly positive reviews and could be seen as areas for refinement rather than significant issues.
Frequently asked questions about Rough Hand Made
What is the seating situation like at Rough Hand Made?
Rough Hand Made has a limited seating area, so during busier times, you may be required to enjoy your food outdoors. However, the surrounding views at Albert Docks add to the experience.
Is it necessary to arrive early to purchase pastries at Rough Hand Made?
Given the popularity of the bakery and its fresh produce, it is advisable to arrive early to ensure a wider selection of pastries before they sell out.
Does Rough Hand Made accommodate dietary restrictions or offer a variety of food options?
The range of reviews indicates a variety of pastries, including savory options like quiches and pizzas. It is recommended to visit early or inquire directly with the bakery for specific dietary requests.
Recent customer reviews and testimonials for Rough Hand Made
Gs 00
5-Star
4 days ago
A nice bakery situated in the Albert Docks in Liverpool. Decided to visit due to the high reviews and it did not disappoint. You can actually see the bakers make the pastries which is a nice touch. Polite staff. I ordered the almond plait which was £3.25 for one which is a moderate rate. It tasted great although it would have been even better if it was warm. Due to the busy nature of the shop and the small seating space, I had to enjoy the food outside but the views made it enjoyable.
H W
5-Star
a month ago
Worthy of its five stars and well worth queuing! We explored the Dock before heading back into town and bought a couple of croissants and velvet hot chocolate (proper dark chocolate sticks melted by hot milk poured on top). There's a small area to sit if you are lucky, loads of croissant flakes on the floor (impossible not to flake any, the lamination is THAT good!) A small table with bread/buns and very friendly service. It was very busy but the queue moved at a good pace and was largely people waiting for hot drinks. Absolutely delicious and highly recommended! Lids, stirrers and napkins are NOT at the till, so collect these from the side when you queue.
Julia Julia (superpierozek)
5-Star
a month ago
I just discovered this place and to be honest after trying the out-of-this-world pastries I can’t believe how I could live without visiting this place before! I’m obsessed, the croissants are unreal, the best ones I‘ve ever tried definitely. You can tell that the owner and other bakers are very passionate about the art of baking and have extensive experience and knowledge - making French pastry from scratch is a tricky and quite difficult process to master but they just know how to do it perfectly. And the size of the croissants - they are so huge! Even though I was already full after eating one I couldn’t stop myself from buying one more after I saw a new batch coming out of one of the ovens. I honestly could write a whole essay about how great this place is. There wasn’t much variety to choose from when I got here but it was two hours before close so I expected that. This also shows how fresh everything is here. The coffee was also very good. I will be definitely coming back here for more!
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
We are a boutique bakery where every pastry, cake, bread and bun are made by hand.
They may not look perfect and can be smooth, rough, slightly lopsided, not exactly the same size but each one has its own individuality, hence our name; "Rough Hand Made".
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
