This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Wong Wong Bakery?
As of Apr 07, 2024, 828 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Wong Wong Bakery's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
Trustguide
Published on
April 7, 2024
Last updated
April 7, 2024
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As of Apr 07, 2024, 828 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
The aggregate of customer feedback for Wong Wong Bakery suggests a largely positive reputation, marked by satisfaction with the quality of its baked goods. Patrons often laud the authenticity and flavour, specifically highlighting the egg tarts and peanut butter pancakes for their perfect crust-to-filling ratio. The bakery's traditional offerings, including char siu buns and a variety of cakes, receive commendation for their taste, indicating that the establishment is successful in delivering a genuine experience. However, issues with customer service and language barriers have been mentioned, causing significant dissatisfaction in isolated incidents. The mandatory cash-only policy and absence of contactless payment options have also been recurrent concerns, potentially deterring customers who prefer modern payment methods. Despite these drawbacks, the consistent queues and frequent mentions of repeat visits suggest a strong customer base that is willing to overlook certain inconveniences for the quality of the bakery's offerings.
Positive Feedback
Key positive aspects of customer feedback include strong appreciation for the bakery's traditional Chinese pastries and cakes. Regular mentions of the egg tarts, with their flaky texture and custard filling, reinforce the bakery's expertise in this particular area. The char siu buns and the various sponge and fruit cakes have also been singled out for their freshness and well-balanced flavours. Additionally, the bakery creates a sense of nostalgia and authenticity for those familiar with Chinese pastries, contributing positively to the overall customer experience. Another significant positive aspect is the visual appeal, where customers witness live preparation and decoration of the bakes, enhancing the authenticity and transparency of the establishment.
Concerns and Threads
Negative customer feedback centers on two main issues - customer service and payment methods. Some non-Mandarin speaking customers report difficulty in communicating with the bakery staff, resulting in order errors and a perceived lack of accountability when resolving these issues. Moreover, the cash-only policy is a notable inconvenience for customers who prefer to use contactless or card payments, limiting accessibility for some patrons. The negative impact on a significant occasion, such as a botched birthday cake order, has led to strong recommendations against using the bakery under certain conditions. There are also isolated comments suggesting a perceived decline in the quality of some items, like the char siu buns containing less filling than expected.
Frequently asked questions about Wong Wong Bakery
Does Wong Wong Bakery offer options for those who have specific dietary restrictions or preferences?
Customer reviews have not explicitly addressed dietary restrictions. It is advisable to contact the bakery directly to inquire about available options that may suit specific dietary needs.
Can I pay with a credit card or via contactless payment at Wong Wong Bakery?
No, Wong Wong Bakery currently operates on a cash-only basis. They do not accept card payments or offer contactless payment options at this time.
Is Wong Wong Bakery wheelchair accessible?
According to customer feedback, the bakery has stairs and does not have a wheelchair access ramp, which suggests that the location may not be fully accessible to those using wheelchairs.
Recent customer reviews and testimonials for Wong Wong Bakery
Catherine H
5-Star
2 weeks ago
Absolutely delightful egg tart with a perfectly flaky crust and tasty custard filling - sheer heaven! The peanut butter “pancake” was amazing as well: just the right ratio of crunchy peanut butter filling to mochi-like pastry. Highly recommend this bakery!
Oghenegare Uduophori
5-Star
2 weeks ago
It’s officially Springtime!!💗
To celebrate this I went down to Chinatown. I’ve been craving Chinese pastries for a long time now and decided to save this trip for a special day.
After some minutes of getting lost lol! I finally looked across the road from the one leading to the entrance gate of Chinatown and spotted Wong Wong bakery!!
Delighted I went up and picked up some of my favourites; Roast pork( Char Siu) Bun, a pack of the mini sponge cake & flower cream bun!!
Honestly when I got home, wished I bought more portions!!Everything tasted perfect; from the fresh and soft buns to the sponge cakes which were milky and the sugar level was just right!!10/10 across the board!
I will definitely be making a trip downtown again this time with more CASH, as it’s a cash only policy.
A perfect way to start this new season of spring 💗💗
P.s: this alongside my favourite bubble tea from Ohayo was a combo made in heaven. Please check out my review on there too!
Manikantan Vijaykumar
5-Star
5 months ago
A really nice quaint bakery well tucked in Princess street.
Got great cakes , biscuits and pastries.
Contactless/ card payment not allowed not allowed only cash or bank transfer.
Prices are very reasonable and their cakes are to die for.
Overall a brilliant place for a quick snack and carry some bread home to munch on later in the day with some high tea
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