homepage
/
Birmingham
/
Bakeries
/
Medicine Bakery

Medicine Bakery Reviews Summary

Unclaimed

Bakeries | Birmingham

Claimed

69a New St, Birmingham B2 4DU

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Medicine Bakery?

As of Apr 11, 2024, 1305 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Medicine Bakery's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 11, 2024
Last updated
April 11, 2024

Own this business?

Claim your Trustguide profile ans start building genuine reltionship wih your customers.
Claim it today

Medicine Bakery's customer reviews analysis

Medicine Bakery appears to have an overall positive reputation, with feedback generally praising the food quality, service, and ambiance. The company's strengths include its tasty and generous portions of food, inviting ambiance, and reasonable prices. While there were instances of excellent service, sporadic lapses in service quality and food consistency are reported. Examples highlight a preliminary interaction with an unattentive server subsequently remedied by a more engaging manager and delayed billing processes. Furthermore, the consistency of food freshness and preparation was brought into question, with specific references to stale or overcooked baked items. Despite the occasional cold seating area or bitter coffee, customers find the bakery well-suited for its ambiance and offerings to function as a workspace or casual dining spot, with additional positive remarks on the variety of drinks and the bakery's capacity to handle large groups adequately.

Positive Feedback

Customers have conveyed considerable satisfaction with Medicine Bakery's food, particularly praising the freshly baked items from in-house pastries to savory dishes. Positive experiences also extend to the setting and baked goods, characterized by descriptions of the venue as 'incredible' due to its unique interior design and presentation aesthetics, specifically the appealing display of cakes. The ambiance is characterized by natural light and impressive architecture, contributing to a 'chilled out' atmosphere. Compliments regarding the service frequently mention friendliness and helpfulness, even when managing large groups. Sizeable portions relative to the price, and memorable specific items such as the triple cheese toastie and Nutella cruffin, were highlighted, impacting customers' plans to revisit and recommend the bakery to others.

Concerns and Threads

Despite the predominantly positive feedback, Medicine Bakery does encounter criticism that can impact customer satisfaction. Recurring issues include inconsistencies in food preparation that result in a lapse in expected freshness and texture, leading to unfavorable descriptions such as stale or crumbly baked goods. Another negative aspect is the variability in the customer service experience, with some guests initially facing inattentiveness or inadequate cleanliness which can mar the dining experience. Additionally, temperature control within the establishment and unclean utensils have been cited as downside factors contributing to an 'overall disappointing' experience for some patrons. Lastly, the lengthy wait times and inefficiencies experienced specifically in billing procedures signify areas that could benefit from improvement.

Frequently asked questions about Medicine Bakery

Are there different locations for Medicine Bakery, and if so, is the food and service quality consistent across branches?

Medicine Bakery operates at least two branches in Birmingham, one on New Street and one in the Mailbox. While there are no explicit comparative reviews, the general customer feedback suggests a consistency in food and service quality, particularly praising the New Street location for its ambiance and delicious food options.

Does Medicine Bakery offer options suitable for large group reservations?

Yes, several reviewers have mentioned their positive experiences with large group bookings at Medicine Bakery, finding the staff helpful and accommodating. The bakery has been able to maintain food quality even with higher guest volume.

Is there a suggestion that some bakery items may not be fresh, and have customers reported a consistency issue?

A few customers have reported concerns regarding the freshness and preparation of certain bakery items, such as stale or overcooked cakes. Although these instances appear infrequent, they highlight an area for potential improvement in ensuring consistent product quality.

Recent customer reviews and testimonials for Medicine Bakery

Medicine Bakery
R Far
5-Star
3 days ago
The first waiter that served us was ignorant and didnt clean the flooring by the table. Then we had another serve us and unknown to us, she was the manager. We received great service by her and the flooring and table were cleaned, food order was taken swiftly and the food was moreish i have to say. She was polite and friendly, total credit to the team and overall made the experience a good one.
Medicine Bakery
david smith
5-Star
3 months ago
I hope you're doing well. I wanted to provide some feedback about the cakes I recently purchased. I truly appreciate the effort put into the presentation, but I was a bit disappointed with the cakes themselves. It seems there might have been an issue with their freshness or preparation. I noticed that the cakes appeared to be either stale, overcooked, or possibly both. For instance, the carrot cake, which I expected to have cream cheese frosting, had a plain frosting instead. Additionally, the cake itself was quite dry and lacked the usual moisture that makes carrot cake so delightful. The texture was crumbly, and it seemed to lack the usual moistness that comes from using oil in the recipe. Similarly, the courgette cake seemed to have a minimal amount of courgette, almost unnoticeable compared to what I typically expect from a cake with this ingredient. The grated courgette was finer than usual and didn't provide the anticipated texture. While I understand that these things can happen from time to time, I wanted to share my experience as it might impact the overall impression of your cakes and potentially affect future customers. I truly believe that with a few adjustments, your cakes could garner even better reviews and encourage repeat business. Thank you for taking the time to read my feedback, and I hope it helps in enhancing the quality of your cakes.
Medicine Bakery
Deepti Shinh
5-Star
a month ago
Overall disappointing experience.The set up is beautiful and service was friendly. I was very cold where I was seated which dampened the experience for me a bit. Food was a disappointment especially for the price. I ordered the espresso con panna and felt the coffee was quite bitter. My cup was dirty which I have never experienced before. I ordered the salt beef with hash browns.Absolutely no seasoning except on the hash browns which was was the only saving grace of the dish.My beef had quite a bit of fat on it.My one poached egg was perfect but the other's yolk was not runny as it should be and the whole dish was cold. Overall a tepid experience.I would want to try the place again in the summer as it is actually pretty cool as an alternate work area for a few hours and has high ceilings, lot of natural light and power points!
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Medicine Bakery's customers had a positive experience.

Positive
Neutral
Negative
More details
Medicine Bakery

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.1
/5
1305
reviews
Excellent
Good
Average
Fair
Poor
More details

About Medicine Bakery

Bakeries
Artisan bakery and kitchen, serving delicious brunches, coffees, cakes and pastries.
Expand