Shanahans Reviews Summary

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Bed & Breakfast | Birmingham

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Shanahans 127, 129 Rocky Ln, Nechells, Birmingham B7 5EP

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Shanahans?

As of Jul 13, 2024, 260 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Shanahans's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Drinks are extremely cheap

very comfortable seating

friendly people

Proper Irish pub

The room was clean

super kind and helpful

1st class breakfast

very accommodating, helpful and welcoming

wonderful breakfast

AVOID - WILL MISSLEAD YOU

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 13, 2024
Last updated
July 13, 2024

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Shanahans's customer reviews analysis

SHANAHANS enjoys a generally positive reputation, as evidenced by recent customer reviews which highlight the amiable staff and the establishment's traditional pub atmosphere. Patrons commend the venue for its clean rooms, affordability, and the personable nature of the staff. The atmosphere appears relaxed and comfortable, enhancing the customer experience. Despite its no-frills approach and basic amenities, visitors praise the pub's ability to provide a homely and welcoming feel. Nevertheless, there is a note of caution from a review claiming misleading practices related to reservations and reimbursements, suggesting that some customers may face challenges with bookings. This isolated instance of dissatisfaction, although concerning, does not seem to be indicative of the general customer experience, which skews towards the positive aspects of a friendly local pub with decent accommodations.

Positive Feedback

Positive customer feedback for SHANAHANS often emphasizes the welcoming and helpful demeanor of the staff, who are described as accommodating and approachable. The clean and comfortable rooms bolster the establishment's reputation. Additionally, customers appreciate the cost-effectiveness of both the accommodations and the pub itself. The venue's ability to offer a genuine pub experience with a hospitable environment is also cited frequently, enhancing the overall likability of the place. The quality of the breakfast and the option to dine in add to the positive experience. For many, SHANAHANS is a preferred choice for repeat visits due to its reliable and friendly atmosphere.

Concerns and Threads

Despite numerous positive reviews, SHANAHANS faces criticism over certain negative experiences. A standout complaint pertains to issues with reservation cancellations and reimbursements, which suggests possible shortcomings in the venue's booking management process. The concern about being misled and charged without service is a serious accusation that could affect the company's trustworthiness. Additionally, while the basic nature of the accommodations is often acknowledged and accepted by patrons, some reviews hint at the need for renovation and modernization, along with a more thorough cleaning of the overall establishment. These critiques, if addressed, could improve the company's reputation further and lead to improved customer satisfaction.

Frequently asked questions about Shanahans

Are the rooms at SHANAHANS clean and comfortable?

According to customer feedback, the rooms at SHANAHANS are generally clean and comfortable with basic amenities, suitable for short stays.

What is the atmosphere like at SHANAHANS?

Customers describe SHANAHANS as having a relaxed and comfortable atmosphere, often highlighting the old-fashioned, traditional pub vibe with friendly staff and locals.

Is there any concern I should have regarding booking a stay at SHANAHANS?

While most feedback is positive, there have been isolated complaints about the booking process, particularly with cancellations and reimbursements, so it's advisable to communicate clearly with the establishment and confirm all details at the time of booking.

Recent customer reviews and testimonials for Shanahans

Shanahans
james kelly
5-Star
3 months ago
Great old fashioned no frills pub. I absolutely love it in here. Drinks are extremely cheap and the bat staff are really friendly. Stayed over on a few occasions also and had no issues with the rooms whatsoever. My only issue is that it's a villa pub, lol. But i still give 5 stars regardless. I will come back time and time again.
Shanahans
Rob Rob
5-Star
4 months ago
Just popped in...glad I did ..very comfortable seating ...relaxed atmosphere great breakfast..very friendly and spotlessly clean..
Shanahans
Gary Sloan
5-Star
2 months ago
Didn’t use the rooms but had a few Guinness in it 8/10 good spot, friendly people, will call back
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Shanahans's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
More details
Shanahans

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.1
/5
260
reviews
Excellent
Good
Average
Fair
Poor
More details

About Shanahans

Bed & Breakfast
Traditional pub with a cafe and no-frills guestrooms, offering free Wi-Fi and breakfast.
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