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Avalon Guest House

Avalon Guest House Reviews Summary

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Bed & Breakfast | Leeds

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132 Woodsley Rd, Woodhouse, Leeds LS2 9LZ

Trustguide Rating

TrustScore®
A+
A
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C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Avalon Guest House?

As of Jul 13, 2024, 133 customers have reviewed this business and rated it 3.2 Star out of 5. Trustguide conducted an in-depth analysis of Avalon Guest House's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 13, 2024
Last updated
July 13, 2024

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Avalon Guest House's customer reviews analysis

Avalon Guest House appears to have a mixed reputation, with feedback highlighting both areas of satisfaction and significant concern. A key theme in customer experience is the inconsistency in service quality, ranging from positive interactions with friendly staff to encounters with rude and aggressive personnel. Maintenance and housekeeping are also significant concerns, with multiple reviews citing rooms in a state of disrepair, poor repairs, and unclean conditions that may affect health and comfort. There is also evidence of functional deficiencies such as booking errors and miscommunications that considerably disrupt the guests' plans. On the other hand, the guest house is commended for its affordability and some of the amenities provided, such as the full English breakfast and the provision of basic toiletries.

Positive Feedback

The positive aspects of Avalon Guest House as per the customer feedback center around the value for money, including the clean and well-equipped rooms that are mentioned by some guests. The included full English breakfast and the provision of essential toiletries are welcomed amenities. Individual staff members have been praised for their helpfulness and hospitality, with a particular mention of the house's homey feel by some. Additionally, the availability of parking is a constant highlight, enhancing convenience for guests with personal transportation.

Concerns and Threads

On the negative side, Avalon Guest House suffers from significant drawbacks including poor maintenance of facilities, with reports of uncarpeted rooms, bed defects, and general lack of upkeep leading to discomfort. Customer service inconsistencies stand out, with incidents of rudeness and unprofessional behavior from certain staff members. Health hazards such as leaks and unsanitary conditions have been reported, causing distress to guests. Booking mishaps leading to lost reservations and mismanagement of emergency situations underscore administrative deficiencies that have negatively impacted the guest experience.

Frequently asked questions about Avalon Guest House

Does Avalon Guest House offer any meals, such as breakfast, with the room bookings?

According to some customer reviews, Avalon Guest House provides a full English breakfast, but the provision of meals may not be consistent for all bookings. It's best to confirm with the guest house directly at the time of booking.

Yes, Avalon Guest House offers on-site parking, which is mentioned as ample by some guests. It is also monitored by CCTV to provide a level of security.

Can guests with mobility issues access rooms easily at Avalon Guest House?

Accessibility may be a concern as reviews suggest the main entrance and internal access involve steps and stairs, without mention of wheelchair-friendly accommodations. Prospective guests with mobility issues should inquire directly with the ghouse regarding accessible facilities.

Recent customer reviews and testimonials for Avalon Guest House

Avalon Guest House
Matthew Hamilton
1-Star
5 months ago
Booked in October for one person for one night, arrived on the day I was due to be booked in to be told they didn't have a room for me. I don't know how they managed it but they didn't have a room for someone who booked 5 months in advance. If you want a place to stay avoid this place at all costs.
Avalon Guest House
Mamadou Diallo
1-Star
6 months ago
I have come in here for an emergency stay, I have done nothing with my time minus try and avoid the workers here as there happens to be a negative spin on every breath I take. When I first arrived to my room there was no carpet, it was instead what the carpet should have been on, and even that was out of use, I was getting fragments of it tying my leg and leaving a burning sensation, after some time they decided time to do carpets, fine minus I was literally given 5 minutes to get evacuate for over an hour in middle of night. I hated doing this to be honest with you I had hoped it would not get this bad, but when the place you sleep has become a health concern, as you can see by the leakage of the radiator fluids, which happen to leave me with a sore sensation, and add fuel to my already flaming low mood, it becomes a bit harder to ignore, not just this watching how my friend was treated in here, sleeping on a bed that had a crack running through it is insane. I sincerely wish this establishment a positive existence. But being in a hotel where the owners or whoever they are can invite themselves at night in to your room, and lead with constant threats is hardly a sign of respect for your customers. I’m really surprised to see that such things that I had come to take for granted was being taken from me on a day to day basis, such as proper sanitation, that example of this was when the shower had broken and supposedly some people where using it and it was fine, although they never thought to take note off door or let others know this shower works, this issue has plagued this place on multiple counts, forcing me to go through them to get things done and they are no fun to deal with, and I already have low mood so it’s last thing I need, not just that they find the worst repairs possible, and would you be surprised if I told you the repairs don’t last? Also the videos I had posted was how my room got turned in to a stinking swimming pool, in the snap of a finger, I don’t know if it’s causing my organs to rot inside of me, they are telling me it’s just water but it could be other liquids, and they can cause great harm, my trust with them to be fair is running justifiable low, oh, they also said they will fix it yesterday they had over 7 hours on a weekday to stick to their end of the bargain, yet I come back to an radioactive swimming pool. God. I’m not even feeling all that secure writing this, as the last thing my mind is looking for is to but heads with others, but unfortunately for me my hands are quite literally forced. I’m hoping they will awaken their eyes and fix this place.
Avalon Guest House
Paul Warburton
1-Star
a year ago
Cheap & cheerful. Abbey who greeted me was very helpful and friendly. Everything else was what you would expect for £55 per night. Adequate. Plenty of on site parking. I did not see any provision for wheelchair access and the main entrance was via a set of steep steps. Inside were lots of stairs. My room had en suite toilet & sink. The main bathroom & shower are shared. Tea making facilities & a small TV supplied.The room itself was small & in need of TLC. Reasonably clean. Towel, hand sanitizer, hand soap , body wash, shampoo, hair dryer all provided? No provision for breakfast. All in all, had everything you needed and was adequate but could have done with a lick of fire.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Avalon Guest House's customers had a positive experience.

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Avalon Guest House

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.2
/5
133
reviews
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Good
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About Avalon Guest House

Bed & Breakfast
Victorian B&B with straightforward rooms, free WiFi, full breakfast and parking.
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