The Liverpool Gateway B&B has garnered mixed reviews, reflecting a varied customer experience that significantly impacts the company's reputation. Notably, the absence of breakfast, despite the establishment's designation as a B&B, recurs as a chief complaint among guests, compounded by a prior promise of a continental breakfast that was seemingly unfulfilled. The issue of noise disturbance, primarily due to the proximity to a busy road, appears to detract from the overall guest experience, affecting sleep quality for some visitors. Conversely, positive comments on cleanliness and friendly staff suggest that the establishment maintains acceptable standards in these areas. The provision of secure parking and commendable in-room amenities such as TVs and free WiFi have been appreciated by guests. However, the restrictive security measures, like the necessity for staff to unlock premises, could contribute to a less inviting atmosphere. Overall, while some guests find value for money and satisfactory short-term accommodation, the negative aspects notably influence the perception and reputation of Liverpool Gateway B&B.