Featured review

As of Apr 13, 2024, 1765 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Sapporo's customer reviews analysis

The overall reputation of Sapporo Teppanyaki Liverpool is a mix of both commendations and criticisms, with the customer experience hinging heavily on the quality of food and entertainment provided. A recurring theme among the reviews is the appreciation for the entertainment aspect of the dining experience, with the chefs' interaction and performances highlighted as memorable and enjoyable. However, there is a noted disparity in opinions regarding the food's quality and taste, with some customers praising the deliciousness of specific dishes like the wagyu steak and scallops, while others deem the food 'average' with a lack of flavor and seasoning. Regarding value, there are concerns about the price point being too high for the perceived quality of food. Despite this, the atmosphere and service consistently receive high remarks, suggesting that while there may be shortcomings in the culinary offerings, the environment and staff interaction provide a redeeming quality to the overall experience.

Positive Feedback

Key positive aspects from customer feedback at Sapporo Teppanyaki Liverpool highlight the captivating and entertaining dining experience. Chefs' interactions, coupled with their cooking performances, are consistently lauded, creating a unique and enjoyable atmosphere. Positive mentions also focus on the service, with staff being described as attentive, knowledgeable, fast, and friendly. Furthermore, there is praise for specific food items such as the wagyu steak, scallops, and the dessert offering of biscoff cheesecake. The restaurant also stands out for accommodating dietary restrictions, including Halal options and gluten-free preparation, ensuring an inclusive dining experience for all guests.

Concerns and Threads

While there are several positive notes about Sapporo Teppanyaki Liverpool, certain negative aspects recur in customer feedback. The quality of the food receives mixed reviews, with some guests expressing disappointment over flavorless dishes that lack seasoning. Portion sizes and the quality of ingredients have come under scrutiny, with several mentions of them not justifying the high prices, leading to some customers questioning the value for money. Additionally, there are isolated service mishaps such as billing errors. Concerns over the freshness of sushi and the overall quality decline compared to previous visits also tarnish the restaurant's reputation for consistent culinary excellence.

Frequently asked questions about Sapporo

Is the entertainment at Sapporo Teppanyaki Liverpool worth the visit?

Many customers feel that the chef's performance and interactive cooking make for a highly entertaining and enjoyable dining experience, which is a significant attraction of the restaurant.

Are there options available for customers with dietary restrictions?

Yes, Sapporo Teppanyaki Liverpool offers Halal options and is attentive to other dietary restrictions, such as gluten intolerance, with careful preparation to avoid contamination.

Does the cost at Sapporo Teppanyaki Liverpool reflect the quality of the food and experience?

Opinions are divided on this matter. While some customers believe the unique experience and certain high-quality dishes justify the cost, others feel that the average flavor and portion sizes do not offer sufficient value for the price.

Recent customer reviews and testimonials for Sapporo

Aly L

2-Star

a month ago

The service was Great, I enjoyed watching the food cook and the chefs interacting with customers was great entertainment. However for the price and the quality of food, it was really average. I had the set menu of chicken and fish. The starter was soup and a selection of fried sides (food came lukewarm), the main was the fish and chicken which came with veg and rice which had no flavour at all. My only highlight was the dessert, which was the biscoff cheesecake, delicious. (However I doubt this was made in house) Total bill cost around £60 per head (including 1 alcoholic beverage). I felt that for the quality of food, it was a very disappointing dinner. I wouldn’t recommend here for food, but the entertainment was good.

Joanne Tse

2-Star

a month ago

I really enjoyed my time here! The food was delicious, I recommend the wagyu steak and the scallops! The service was brilliant, the chef was really friendly and entertaining especially with the fire show. The ambience took part in making this restaurant a wonderful experience. Definitely recommended!

Julia K.

2-Star

4 weeks ago

Absolutely fantastic experience! Food is amazing, service is very nice. This place is not just nice food, it's full on experience and it's definitely worth it!

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Featured review

Sapporo's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Sapporo

Is the entertainment at Sapporo Teppanyaki Liverpool worth the visit?

Are there options available for customers with dietary restrictions?

Does the cost at Sapporo Teppanyaki Liverpool reflect the quality of the food and experience?

Recent customer reviews and testimonials for Sapporo

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Overall Rating

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