Saltire Private Hire appears to be held in high regard by a majority of its customers, with a reputation for reliability and exceptional service. Clients consistently praised the company's punctuality and responsiveness, both of which are crucial in the transportation industry. A recurring theme in the feedback is the professionalism and friendliness of the drivers, which seems to contribute significantly to the overall positive customer experience. Moreover, the cleanliness and comfort of the vehicles are often highlighted, along with the ease of booking rides through the company's system. On the other hand, there is an isolated incident where the customer service was described as unprofessional, where a staff member reportedly hung up on a client repeatedly. While this negative experience is a noticeable outlier amid the positive feedback, it suggests that there may be occasional lapses in service or communication.