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Salon Ethos Reviews Summary

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Hairdressers | Miami, FL

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3301 NE 1st Ave Suite 102, Miami, FL 33137, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Salon Ethos?

As of Apr 14, 2024, 760 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Salon Ethos's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 14, 2024
Last updated
April 14, 2024

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Salon Ethos's customer reviews analysis

The overall company reputation of Salon Ethos is reflected positively in the reviews shared by the customers. With a focus on individual stylists like William Laurel, James, Evan, and Bryan, the salon distinguishes itself through the quality and customization of its services. Customers have expressed high satisfaction, noting the expertise in handling various hair types, including men's hair and curly hair textures. Consistently, stylists receive praise for their ability to deliver results that align with customer expectations and for reducing customer anxiety related to changing stylists. However, there are indications of a less welcoming environment at the front desk, which contrasts with the otherwise positive experiences noted. The central location in Midtown Miami and the atmosphere of the salon are also recurrent positive attributes in the customer feedback.

Positive Feedback

Salon Ethos has been lauded for its exceptional service and skilled stylists. Customers repeatedly commend stylists like William Laurel for their expertise in various hair services, including coloring, styling, and cutting. The ability of stylists to understand and execute the desired outcome results in a high level of customer satisfaction and repeat patronage. Reviews underscore the stylists' proficiency with both men's and women's haircuts, appreciation for their knowledge, and the overall quality of the hair treatments received. The pleasant salon atmosphere and the location are also frequently mentioned, creating an inviting environment for new and returning clients.

Concerns and Threads

While Salon Ethos generally receives high praise for the quality of its hair services, there is an area of concern regarding the interpersonal experience at the salon's reception. Some customers have felt uneasy due to a perceived lack of warmth and an unwelcoming attitude from the front desk staff. These instances of discomfort upon entry may impact the overall impression of the salon. Additionally, while the individual talent of stylists like William is highly regarded, there appears to be a gap in the consistent customer service experience across all touchpoints within the salon.

Frequently asked questions about Salon Ethos

Are the stylists at Salon Ethos experienced in handling different hair types?

Yes, the stylists at Salon Ethos are experienced in managing a variety of hair types, including curly hair and men's haircuts, as highlighted by the positive testimonials from customers.

Can I trust the salon to provide a quality experience if I'm anxious about changing stylists?

Many reviews indicate that customers who were initially anxious about changing stylists had their expectations met and anxieties alleviated by the attentive and accommodating nature of the salon's stylists.

What should I expect in terms of customer service at Salon Ethos?

While you can expect high-quality hair services from the stylists, there have been mixed experiences with the reception staff, with some customers describing a less welcoming atmosphere upon arrival at the salon.

Recent customer reviews and testimonials for Salon Ethos

Salon Ethos
Bianca Rivera
5-Star
a month ago
I have been coming to Salon Ethos for about 3 years and I can honestly say it was the best decision I’ve ever made. I randomly came in one day to blow dry my hair with William Laurel (based on reviews) and he turned out to be amazing. Every great review he has on here is real. The feedback that is provided is truly justified when you meet him in person. He knows how to color, style, cut etc. you name it, he can do it. I highly recommend him!
Salon Ethos
Taylor Grant
5-Star
a month ago
I am new to Miami and had a hard time finding a salon that also had expertise in men’s hair. Everywhere in the area seemed to be only women focused or a barbershop. Came across Salon Ethos due to their stellar reviews and decided to go in. I have had appointments now with James, Evan, and Bryan and all have been a wonderful experience. My hair was done so well and they all were incredibly knowledgeable and knew exactly what they were doing. I am happy to have found my new go-to place in Miami for all things hair related. Lastly, location can’t be beat! Heart of mid town!
Salon Ethos
Alexis
5-Star
3 months ago
As a curly girl it can be so challenging to find a stylist who treats your curls with the tender love and care they need, but that is what I found at ethos! From start to finish it was great. Scheduling the appointment was easy online, easy to find and the main event great! My stylist took a good amount of time to understand what I was looking for, listened to my concerns and talked me through. And the result was perfect! I got a toner treatment and cut and my curls felt so happy after. It’s a cute salon right in the middle of midtown. Definitely recommend you check it out!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Salon Ethos's customers had a positive experience.

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Salon Ethos

Overall Rating

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Overall Rating
4.9
/5
760
reviews
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About Salon Ethos

Hairdressers
Ethos: the characteristic spirit of a culture, era, or community as manifested in its beliefs and aspirations. Call or text (786) 574-9609.
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