The overall reputation of Buckhead Upholstery Co., judging from these mixed customer reviews, presents a generally favorable view of their craftsmanship and customer service, with some exceptions. Many customers have praised the quality of the company's upholstery work, noting the excellent job done on various items such as chairs, sofas, barstools, and custom beds. Repeat mentions of satisfaction with finished products and fast turnaround times suggest a general consistency in providing services that meet or exceed expectations. The reviews also often highlight a positive working relationship with staff, particularly with a person named Eddie, who is described as easy to communicate with. On the other hand, a small segment of reviews point toward issues related to customer service, including poor communication and perceived rudeness, which appear to contradict the experiences of other customers. These discrepancies in service may reflect inconsistent experiences among the clientele or isolated incidents that do not necessarily characterize the company's typical conduct.
Key positive aspects gleaned from the customer feedback highlight the company's ability to deliver high-quality upholstery work. Clients express particular satisfaction with the end result of the reupholstering services provided by Buckhead Upholstery Co. The company is commended for its extensive selection of fabrics, timely completion of orders, and for going the extra mile, such as tightening screws on chairs to ensure product quality and longevity. The craftsmanship has been described as equivalent to creating 'textile art', with the integrity and ability of the workers being specifically applauded. Customers appear to recognize and appreciate the fair pricing for the value received, with many complimenting the aesthetic appeal of the upholstered items, and some customers even noting that the work performed was better than the original. Ease of communication with staff, especially with Eddie, is frequently mentioned, contributing positively to the overall service experience.
While many customers report satisfaction with Buckhead Upholstery Co., there are critical reviews that raise concerns about negative aspects of the customer experience. Chief among the complaints is poor communication, exemplified by reports of unmet appointments, lack of follow-ups after requests for quotes, and encounters with staff members perceived as rude or indifferent. One customer's firsthand account details multiple logistical setbacks—including a staff member being late, not showing up for a scheduled meeting, and ultimately failing to contact the customer upon arrival—resulting in a decision not to patronize the business. Such feedback underscores recurring communication issues that have influenced some customers' decisions to seek services elsewhere. Although these negative remarks are relatively few, they do suggest an area where Buckhead Upholstery Co. could potentially improve to offer a more consistent and reliable customer service experience.
Buckhead Upholstery Co. is capable of reupholstering a variety of items, including individual chairs, sofas, barstools, headboards, ottomans, and they even offer custom slipcover and bed creations.
Several customers have praised the quality of Buckhead Upholstery's work, with some suggesting the company's finished products are superior to the original condition of the furniture.
The majority of reviews indicate that Buckhead Upholstery offers a quick turnaround time on their services, satisfying customers with prompt completion of work.
High-end upholsterer with designer fabrics, custom-designed furnishings & repair services.
