R Evans Roofing Reviews Summary

Unclaimed

Roofing Contractors | Liverpool

Claimed

458 Queens Dr, Stoneycroft, Liverpool L13 0AS

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about R Evans Roofing?

As of Apr 15, 2024, 42 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of R Evans Roofing's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 15, 2024
Last updated
April 15, 2024

Own this business?

Claim your Trustguide profile ans start building genuine reltionship wih your customers.
Claim it today

R Evans Roofing's customer reviews analysis

Overall, R Evans Roofing has garnered a strong reputation as a reliable and professional roofing service provider. The bulk of customer reviews highlight the company's proficiency in various roofing tasks, including chimney capping, full roof installation, and dealing with complex leaks. Clients appreciate their clear communication, punctuality, professionalism, and the quality of work. There are repeated mentions of the company's workers being polite, efficient, and clean, with many customers keen on recommending R Evans Roofing to others. The company's aftercare service is also praised, with instances of them promptly addressing little issues that arose post-job completion. However, there is a noticeable instance of dissatisfaction regarding responsiveness to inquiries, which might indicate a potential area for customer service improvement.

Positive Feedback

Positive feedback for R Evans Roofing frequently commends the team's excellent communication and thoroughness in reporting on the tasks performed. Robbie and his crew are noted for their professionalism and efficiency, with customers pointing out the cleanliness of the worksite at the end of each day. The company's reliability and timeliness are consistently praised, and their work is described as being of high caliber. Their prices are mentioned as reasonable, and the team's skills are confirmed through repeated patronage and by the first-hand assessment of customers who possess industry experience themselves. Furthermore, their prompt rectification of post-service issues underlines their commitment to customer satisfaction and maintains their high recommendation rates among clients.

Concerns and Threads

On the negative side, R Evans Roofing has experienced at least one account of poor customer service, specifically in terms of responsiveness. A customer reported that their attempt to contact the company over the phone for a roof issue was met with a request to communicate via text instead, followed by over two days of silence, without any further acknowledgment. This was perceived as unprofessional and rude, highlighting a potential inconsistency in handling smaller jobs or inquiries. While this marks a contrarian sentiment amidst overwhelmingly positive reviews, it suggests an area where R Evans Roofing may need to address gaps in their customer engagement to ensure prospective and repeat clients receive timely and respectful communication.

Frequently asked questions about R Evans Roofing

Can R Evans Roofing handle both small repairs and full roof replacements?

Yes, reviews indicate that R Evans Roofing is adept at managing a wide range of roofing services, from minor repairs such as fixing ridge tiles to full roof replacements and installations.

How is the aftercare service with R Evans Roofing?

The aftercare service is highly regarded, with customers noting that the company is prompt and efficient in resolving any issues that arise after the completion of the roofing work.

Is it easy to get in touch with R Evans Roofing for a roofing job?

While many reviews praise the company's communication, there has been at least one instance of a customer experiencing difficulty in prompt communication. As with any service, it is recommended to reach out, and if not responded to via one method, try another contact method to ensure a timely discussion of your roofing needs.

Recent customer reviews and testimonials for R Evans Roofing

R Evans Roofing
M Walko
5-Star
3 years ago
Capped of the chimney and pointed all works up for a really good price with excellent communication throughout. I also used (R-Evans) to replace my whole roof two years ago and they did a brilliant job. Will always use this company and highly recommend them to anybody!
R Evans Roofing
Mairwen16
5-Star
8 months ago
Robbie and his team recently replaced flat roof and repaired awkward leak on main roof. Excellent throughout. He and his team are professional, efficient, proper tradesmen. Great job, everything cleared without any fuss. Excellent reporting on job by Robbie. And all very reasonable. No hesitation in recommending. Services: Gutter repairs, Roof repair, Roof installation
R Evans Roofing
Helen Williams
5-Star
a year ago
Excellent customer service, very professional. All the workmen were very polite and professional. Always turned up on time and they cleaned up every night before they left. Would definitely recommend. 5* service Services: Gutter installation, Roof installation
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of R Evans Roofing's customers had a positive experience.

Positive
Neutral
Negative
More details
R Evans Roofing

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
42
reviews
Excellent
Good
Average
Fair
Poor
More details