This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Dm Roofing?
As of Apr 15, 2024, 83 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Dm Roofing's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source
Created by
Trustguide
Published on
April 15, 2024
Last updated
April 15, 2024
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As of Apr 15, 2024, 83 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
The reputation of DM Roofing as observed from the recent reviews indicates a solid commitment to providing high-quality services, evidenced by their swift response times, professional demeanor, and technical expertise. The recurrent commendations in the feedback reveal several positive customer experiences centered around reliable emergency services, effective communication, and meticulous attention to detail through the use of pictures and videos before and after repairs. While the majority of testimonials laud the company for its excellent job execution and good value for money, a single review expresses dissatisfaction related to a lack of professional courtesy, implying an area for improvement in consistency of customer interaction.
Positive Feedback
Reviews for DM Roofing consistently highlight a number of strengths in their service provision. Customers frequently praise the company for rapid responses, particularly in emergency situations, illustrating a strong commitment to customer needs. The competence and professionalism of the team, led by Darren, are also commended, suggesting a proficient and trustworthy workforce. The use of pre- and post-repair visuals is frequently mentioned as a distinguishing factor that provides transparency and reassurance to homeowners. In addition, testimonials express satisfaction with the fair pricing and quality workmanship, adding to the company's accolades. These recurrent positive aspects of customer feedback indicate a quality-centric approach that leaves a majority of clients willing to recommend DM Roofing to others.
Concerns and Threads
Despite overwhelming positive feedback, DM Roofing is not without its criticisms. Dissatisfaction is predominantly rooted in client-company communication issues. An isolated review points to a significant negative experience, where the complainer experienced frustration due to poor communication, resulting in a perceived lack of professional courtesy. They report a protracted cycle of attempted scheduling, cancellations, and non-responsiveness, which diverges from the otherwise prompt and attentive service highlighted in other reviews. This outlier suggests that while DM Roofing typically exhibits reliability and professionalism, maintaining consistent communication with all customers regardless of the perceived job size remains a challenge and an area requiring attention.
Frequently asked questions about Dm Roofing
How quickly does DM Roofing respond to emergency service calls?
Based on customer testimonials, DM Roofing is known for their swift response to emergency situations, even in adverse weather conditions, with reports of arrival within the hour.
Does DM Roofing provide clear communication and transparency during repairs?
Yes, customers highlight that DM Roofing excels in communication by keeping them informed throughout the repair process and providing pictures and videos for before and after comparison.
Are there any concerns I should be aware of before choosing DM Roofing?
While reviews are largely positive, some concerns mentioned include potential inconsistencies in communication and scheduling. It is advisable to confirm appointments and ensure clear communication channels.
Recent customer reviews and testimonials for Dm Roofing
Idalija katkutė
5-Star
7 months ago
Wanted to drop quick note to express our gratitude for the fantastic job fixing the roof leak at our house.
The response/communication to the issue was very quick, the professionalism and expertise in diagnosing and repairing the leak was truly remarkable. Not only did they fix the problem, but they also kept us in the loop throughout the process, took many pictures pre-post repair, which was incredibly reassuring.
Honesly, we are incredibly happy and equally impressed by the exceptional value we received for the price.
Can't thank yus enough for the excellent service. You've not only restored the integrity of our home but also our confidence in reliable service providers like you.
We won't hesitate to recommend your services to others in the future. Thanks again for everything.
Suzy Edwards
5-Star
6 years ago
First class job at a very competitive price. We'd had 2 previous roofers look at it and "fix" it but they didn't find the actual problem, so it continued to leak. Darren of DMRoofing spotted it straight away, explained what the issue was and sorted it quickly. A big thank you for an excellent job done properly and professionally.
Sarah Din
5-Star
a year ago
Darren and his team came out and helped us on an emergency call at the crack of dawn and were with us within the hour when we really needed the help. They got on to our roof despite the heavy rain and fixed the issue without any hesitation and at a very reasonable price.
The team have continued to be the most helpful and professional and they always make the time for us when needed.
I cannot recommend these guys enough. They are great and should be everyone’s go to roofing company.
Thank you Darren and team for being so helpful and professional! Services: Roof repair for storm & wind damage, Roof damage repair
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
If you are searching for professional and experienced roofers in Manchester, look no further than DM Roofing. With over 25 years of dedicated service, we specialize in high-quality roof repairs, reroofs, and other roofing services.
Our team of skilled roofers takes pride in delivering exceptional workmanship, ensuring your roof is safe, secure, and durable. We offer cost-effective roofing solutions to suit your budget, including full reroofs and small-scale repairs with no callout fees.
Our free, no-obligation or hidden cost quotations come complete with video and photographic evidence, providing you with a clear understanding of any issues and the available options. Contact us by phone, email, or WhatsApp messenger.
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